This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies, you can also manage preferences.
Find out more
close

Please find below the  job openings currently vacant at BenQ Europe B.V.

In case you would like to submit a direct application, please send your motivation and resume (both in English) to our HR email address: HRAdmin.eu@BenQ.com

Please note that only candidates with a valid work/residence permit for the Netherlands will be considered.

 

In case you have any additional questions, please let us know.


Job Title Job Category Location Deadline

Customer Care Professional - German

Customer Care

Eindhoven

2017-02-28

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Customer Care

Job Description:

• Providing information about BenQ and BenQ products to Customers;
• Providing support to BenQ customers, including end-users and re-sellers, primarily via telephone but also via generated web forms and email;
• Trouble shooting and problem solving with customers via telephone or e-mail;
• Achieving and maintaining service level targets;
• Escalating repairs to local workshops;
• Making appointments with logistic partners for returns;
• Effective use of the systems and tools available to Support Centre;
• Handling escalations which are customer generated;
• Contributing to overall team performance, including support and assistance of the team;
• Logging general inquiries and frequently asked questions;
• Being a back up for in-house projects, related to customer satisfaction and promotions;
• Processing accessory/product requests;
• Liaising with workshops, customers and logistics department to offer substitution models.


Preferred Qualifications:

The successful candidate has:
• MBO education or similar work experience;
• Fluency in German (native or almost native), oral and written; Fluency in English, Italian, Dutch or French is a plus.
• Previous experience in technical support organization is highly preferred;
• Capable of functioning in a fast paced call centre environment;
• Must have a strong initiative, be positive and a quick learner;
• Ability to work independently and in a team environment when necessary;
• Attention to detail;
• Ability to deal with complaints from customers;
• Ability to manage time wisely to meet call handle time and work with targets;
• Flexibility to work various shifts;
• Passion in technology;
• Customer Service minded;
• Good communications skills;
• Knowledge of Microsoft Office.
Please note that only candidates with a valid work/residence permit for the Netherlands will be considered.


Language Requirement:

Fluency in German (native or almost native), oral and written; Fluency in English, Italian, Dutch or French is a plus.


Customer Care Professional - Italian

Customer Care

Eindhoven

2017-02-28

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Customer Care

Job Description:

• Providing information about BenQ and BenQ products to Customers;
• Providing support to BenQ customers, including end-users and re-sellers, primarily via telephone but also via generated web forms and email;
• Trouble shooting and problem solving with customers via telephone or e-mail;
• Achieving and maintaining service level targets;
• Escalating repairs to local workshops;
• Making appointments with logistic partners for returns;
• Effective use of the systems and tools available to Support Centre;
• Handling escalations which are customer generated;
• Contributing to overall team performance, including support and assistance of the team;
• Logging general inquiries and frequently asked questions;
• Being a back up for in-house projects, related to customer satisfaction and promotions;
• Processing accessory/product requests;
• Liaising with workshops, customers and logistics department to offer substitution models.


Preferred Qualifications:

• MBO education or similar work experience;
• Fluency in Italian and English (native or almost native), oral and written; German or French is a plus.
• Previous experience in technical support organization is highly preferred;
• Capable of functioning in a fast paced contact centre environment;
• Must have a strong initiative, be positive and a quick learner;
• Ability to work independently and in a team environment when necessary;
• Attention to detail;
• Ability to deal with complaints from customers;
• Ability to manage time wisely to meet call handle time and work with targets;
• Flexibility to work various shifts;
• Passion in technology;
• Customer Service minded;
• Good communications skills;
• Knowledge of Microsoft Office.
Please note that only candidates with a valid work/residence permit for the Netherlands will be considered.


Language Requirement:

Fluency in Italian, oral and written is a must and business language English; Fluency in Dutch, German, Spanish or Portuguese is a plus.


B2B product MarCom Specialist

Marcom

Eindhoven

2017-01-31

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Marketing

Job Description:


• Marketing communication:
• Strategic planning and implementation of communication campaigns in B2B category;
• Coordinate maintenance of BenQ’s European websites & phasing in new products in line with roadmaps;
• Coordinate maintenance of BenQ’s newsletter and LinkedIn page for B2B marketing;
• Coordination with HQ and national office correspondence;
• Coordination for B2B exhibition, especially in visual display business.


Preferred Qualifications:

• A Bachelor degree (HBO level) or academic degree (WO level); preferably in the direction of International marketing and communication;
• At least 4-5 years practical experience in online marketing;
• Extended experience in MS Office, Photoshop, Illustrator, Dreamweaver;
• Knowledge of developing plans, budgets and maintaining it;
• An abstract and in the same time logical way of thinking;
• The capability to balance priorities: Manages workload effectively in light of multiple priorities;
• Adaptability: Ability to rearrange schedules to meet the needs of the business and respond very quickly to situations created by changes or unanticipated problems; ability to adapt to the different working styles and knowledge's of the people the support;
• Initiative: Pro actively initiate changes or take action to improve efficiency, address existing and potential problems, satisfy customers, and find new opportunities;
• Reliability: Behaves consistently and predictably; is dependable in all phases of the process; is able to gain the trust of the customer by being honest, working with integrity, and meeting commitments;
• Problem solving: Identifying work-related problems, analysing problems in a systematic but timely manner, acting decisively to implement solutions and resolve crises;
• Keen interest in Internet and online trends on personal and professional level.


Language Requirement:

• A high spoken and written proficiency in English and Dutch (requirement) verbal and written. Other foreign languages are beneficial.


Customer Care Professional – German and Portuguese

Customer Care Professional

Eindhoven

2017-03-31

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Customer Care

Job Description:

• Providing information about BenQ and BenQ products to Customers;
• Providing support to BenQ customers, including end-users and re-sellers, primarily via telephone but also via generated web forms, email and website messenger;
• Trouble shooting and problem solving with customers via telephone, e-mail or website messenger;
• Achieving and maintaining service level targets;
• Escalating repairs to local workshops;
• Making appointments with logistic partners for returns;
• Effective use of the systems and tools available to Support Centre;
• Handling escalations which are customer generated;
• Contributing to overall team performance, including support and assistance of the team;
• Logging general inquiries and frequently asked questions;
• Being a back up for in-house projects, related to customer satisfaction and promotions;
• Processing accessory/product requests;
• Liaising with workshops, customers and logistics department to offer substitution models.


Preferred Qualifications:

The successful candidate has:
• College education or similar work experience;
• Fluency in German and Portuguese (native or almost native), oral and written;
Adequate level in English for company internal communication
• Previous experience in technical support organization is highly preferred;
• Capable of functioning in a fast paced contact centre environment;
• Must have a strong initiative, be positive and a quick learner;
• Ability to work independently and in a team environment when necessary;
• Attention to detail;
• Ability to deal with complaints from customers;
• Ability to manage time wisely to meet call handle time and work with targets;
• Flexibility to work various shifts;
• Passion in technology;
• Customer Service minded;
• Good communications skills;
• Knowledge of Microsoft Office.


Language Requirement:

Fluency in German and Portuguese (native or almost native), oral and written; Fluency in English is a plus.


Call Center Management – Specialist or Manager

Call Center Specialist/ Manager

Eindhoven

2017-03-31

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Customer Care

Job Description:

• Act as an account manager for BenQ outsourced call centres;
• Design and provide metrics and regular reports to follow up on team performance
• Conduct root cause analysis and corrective action management for improvements in, for example, web-forum, on line messenger, FAQ, Call Center trainings.
• Support call centres and individuals to exceed company objectives through positive coaching and mentoring.
• Contribute to consumer complaint handling: identify resources needed to provide solutions and ensure timely execution.
• Drive Call Center readiness for product launches, including procedures, training materials, KPI and more.
• Initiate projects to improve overall customer satisfaction
• Work on the continuous improvement with various departments and worldwide Headquarters in Taiwan
• Review and negotiate Call Center contract and monthly invoice
• Perform ad-hoc duties as assigned by management.


Preferred Qualifications:

The successful candidate has:
• Passion for customer service
• At least 3 year experience in a relevant field (Call Center / Customer Service / Consumer Electronics)
• Able to continuously challenge the status quo
• Strong analytical and communication skills
• Experience in a fast-moving environment
• Experience in E-Commerce desired
• Experience managing culturally diverse teams desired
• A team player also able to work independently
• Willing to travel for onsite auditing
• Bachelor’s degree preferred. In lieu of a degree, the equivalent in experience and evidence of exceptional ability.
• Fluency in English required. Additional European languages preferred.
• Experienced user of Microsoft Office.


Language Requirement:

Fluent English (native or almost native), oral and written;


Customer Care Professional - Spanish

Customer Care

Eindhoven

2017-02-28

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Customer Care

Job Description:

As a Customer Care Professional you will handle the customer inquiries and repair requests in a courteous and professional manner while providing a general level of technical support and trouble shooting to BenQ customers. You will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer satisfaction.
Furthermore the Customer Care Professional is responsible for:
·   Providing information about BenQ and BenQ products to Customers;
·   Providing support to BenQ customers, including end-users and re-sellers, primarily via telephone but also via generated web forms, email and on line messenger;
·   Trouble shooting and problem solving with customers;
·   Achieving and maintaining service level targets;
·   Escalating repairs to local workshops;
·   Making appointments with logistic partners for returns;
·   Effective use of the systems and tools available to Support Centre;
·   Handling escalations which are customer generated;
·   Contributing to overall team performance, including support and assistance of the team;
·   Logging general inquiries and frequently asked questions;
·   Being a back up for in-house projects, related to customer satisfaction and promotions;
·   Processing accessory/product requests;
·   Liaising with workshops, customers and logistics department to offer substitution models.


Preferred Qualifications:

The successful candidate has:
·   MBO education or similar work experience;
·   Fluency in Spanish, oral and written is a must and business language English;
Fluency in Dutch, German, Italian, or Portuguese is a plus.
·   Previous experience in technical support organization is preferred;
·   Capable of functioning in a fast paced call centre environment;
·   Must have a strong initiative, be positive and a quick learner;
·   Ability to work independently and in a team environment when necessary;
·   Attention to detail;
·   Ability to deal with complaints from customers;
·   Ability to manage time wisely to meet call handle time and work with targets;
·   Flexibility to work various shifts;
·   Passion in technology;
·   Customer Service minded;
·   Good communications skills;
·   Knowledge of Microsoft Office.


Language Requirement:

Fluency in Spanish, oral and written is a must and business language English;
Fluency in Dutch, German, Italian, or Portuguese is a plus.


回到顶部