This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies, you can also manage preferences.
Find out more
close

Please find below the  job openings currently vacant at BenQ Europe B.V.

In case you would like to submit a direct application, please send your motivation and resume (both in English) to our HR email address: HRAdmin.eu@BenQ.com

Please note that only candidates with a valid work/residence permit for the Netherlands will be considered.

 

In case you have any additional questions, please let us know.


Job Title Job Category Location Deadline

Customer Care Professional - German

Customer Care

Eindhoven

2017-03-31

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Customer Care

Job Description:

• Providing information about BenQ and BenQ products to Customers;
• Providing support to BenQ customers, including end-users and re-sellers, primarily via telephone but also via generated web forms and email;
• Trouble shooting and problem solving with customers via telephone or e-mail;
• Achieving and maintaining service level targets;
• Escalating repairs to local workshops;
• Making appointments with logistic partners for returns;
• Effective use of the systems and tools available to Support Centre;
• Handling escalations which are customer generated;
• Contributing to overall team performance, including support and assistance of the team;
• Logging general inquiries and frequently asked questions;
• Being a back up for in-house projects, related to customer satisfaction and promotions;
• Processing accessory/product requests;
• Liaising with workshops, customers and logistics department to offer substitution models.


Preferred Qualifications:

The successful candidate has:
• MBO education or similar work experience;
• Fluency in German (native or almost native), oral and written; Fluency in English, Italian, Dutch or French is a plus.
• Previous experience in technical support organization is highly preferred;
• Capable of functioning in a fast paced call centre environment;
• Must have a strong initiative, be positive and a quick learner;
• Ability to work independently and in a team environment when necessary;
• Attention to detail;
• Ability to deal with complaints from customers;
• Ability to manage time wisely to meet call handle time and work with targets;
• Flexibility to work various shifts;
• Passion in technology;
• Customer Service minded;
• Good communications skills;
• Knowledge of Microsoft Office.
Please note that only candidates with a valid work/residence permit for the Netherlands will be considered.


Language Requirement:

Fluency in German (native or almost native), oral and written; Fluency in English, Italian, Dutch or French is a plus.


Product MarCom Specialist

Marcom

Eindhoven

2017-04-30

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Marketing

Job Description:


• Marketing communication:
• Strategic planning and implementation of communication campaigns in B2B category;
• Coordinate maintenance of BenQ’s European websites & phasing in new products in line with roadmaps;
• Coordinate maintenance of BenQ’s newsletter and LinkedIn page for B2B marketing;
• Coordination with HQ and national office correspondence;
• Coordination for B2B exhibition, especially in visual display business.


Preferred Qualifications:

• A Bachelor degree (HBO level) or academic degree (WO level); preferably in the direction of International marketing and communication;
• At least 3 years practical experience in online marketing;
• Extended experience in MS Office, Photoshop, Illustrator, Dreamweaver;
• Knowledge of developing plans, budgets and maintaining it;
• An abstract and in the same time logical way of thinking;
• The capability to balance priorities: Manages workload effectively in light of multiple priorities;
• Adaptability: Ability to rearrange schedules to meet the needs of the business and respond very quickly to situations created by changes or unanticipated problems; ability to adapt to the different working styles and knowledge's of the people the support;
• Initiative: Pro actively initiate changes or take action to improve efficiency, address existing and potential problems, satisfy customers, and find new opportunities;
• Reliability: Behaves consistently and predictably; is dependable in all phases of the process; is able to gain the trust of the customer by being honest, working with integrity, and meeting commitments;
• Problem solving: Identifying work-related problems, analysing problems in a systematic but timely manner, acting decisively to implement solutions and resolve crises;
• Keen interest in Internet and online trends on personal and professional level.


Language Requirement:

• A high spoken and written proficiency in English and Dutch (requirement) verbal and written. Other foreign languages are beneficial.


MarCom Specialist Product Marketing Digital

Marcom

Eindhoven

2017-04-30

Position code: 

Position openings: 

Contact:  HRadmin.eu@BenQ.com

Company:  BenQ Europe B.V.

Department:  Marketing

Job Description:

Core tasks are:
• Strategic planning and implementation of digital marketing campaigns;
• Coordinate maintenance of corporate websites & phasing in new products in line with roadmaps;
• Daily management of the corporate Social Networks and website;
• Support product Marcoms with digital marketing projects;
• Execute SEO optimization and Google analysis;
• Having experience of Amazon or other e-commerce website would be preferred;
• Coordination with HQ and national office correspondence;
• Vendor management.


Preferred Qualifications:

• A Bachelor degree (HBO level) or academic degree (WO level) in Communication; minor in the direction of Mass Communication or International Marketing & Communications is an advantage;
• At least 3 years practical experience in online marketing. Experience in IT industry is preferred;
• A capability of developing plans and maintaining budget;
• Knowledge of MS office, Photoshop, Illustrator and Dreamweaver;
• Good communications skills;
• Good analytical skills;
• Superior presentation skills.


Language Requirement:

• A high spoken and written proficiency in English and Dutch (requirement) verbal and written. Other foreign languages are beneficial;


回到顶部