Why doesn't the "FREEZE" button on the remote control work?
The "FREEZE" button on the remote control is not supported under the Android system, including all applications such as InstaQshare. It only works under external sources, such as VGA and HDMI.
How to rename the input source label?
Please follow below steps to rename the input source label:
(1) Press "Input" button on the remote control to show all input sources.
(2) Select the input source to rename.
(3) Press "Play" button.
(4) Enter the new label name.
(5) Click "CONFIRM" icon on the screen to complete renaming.
Why isn't "Display ID" shown on the device?
"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
Why does the device screen turn black when Netflix video is played through InstaShare or HDMI connection from a laptop or Macbook?
This problem is related to HDCP (High-Bandwidth Digital Content Protection) issues.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring.
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaShare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
Why did the registration fail when entering the license code for Qtouch?
Only version v3.1 of Qtouch accepts a 26 digit long license code. Prevsious versions of Qtouch would result in registration failure.
What is the difference between DMS Cloud and DMS Local?
Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.
What should I do when InstaShare displays "machine code" error?
Please connect to the Internet when you use the InstaShare for the first time in order to register to the cloud server.
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Where can I set up "Subnet Mask" in "Static IP" of ethernet configuration?
Different name (Network prefix length) is used on this IFP instead of "Subnet Mask". Please refer to the following steps for finding "Network prefix length".
1) Select "Setting"
2) Select "Ethernet"
3) Select "Ethernet configuration"
4) Select "Netwotk prefix length" and change the number based on the matching table below.
How to use InstaQPrint?
InstaQPrint is a one-stop mobile printing solution. For the steps to set up InstaQPrint and print the selected file, please refer to the tutorial video.
Does InstaShare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaShare supports projecting the content from a Chrome OS device to the IFP.
Why can't the floating tool be activated occasionally by pressing and holding two fingers on the screen?
Please check the time interval between tool activations. Make sure to allow 4~5 seconds for system processing before the next activation.
Why is my IFP showing 4K@30hz instead of 4K@60hz through HDMI connection?
Please check the followings items:
(1) Make sure HDMI port 4 is the one connected.
(2) Check "HDMI EDID version" under OSD setting. It should be "EDID 2.0" for 4k@60hz resolution. Click "HDMI EDID version" to change it if the version is not "EDID 2.0".
Does InstaQshare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaQshare supports projecting the content from a Chrome OS device to the IFP.
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaQShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaQshare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup:
Why is it required to install the "Eumus Design Sound Cards & Media Devices" during the InstaShare installation process?
"Eumus Design Sound Cards & Media Devices" is a virtual audio card. As there are too many audio cards on the market with support for different Windows versions (Windows 7, Windows 8, Windows 10, and even older versions), in order to avoid compatibility issues with InstaShare, installing a virtual audio driver can solve any audio issues that you may experience while using InstaShare.