Why doesn't the "FREEZE" button on the remote control work?
The "FREEZE" button on the remote control is not supported under the Android system, including all applications such as InstaQshare. It only works under external sources, such as VGA and HDMI.
How can I set up the proxy setting?
Please follow below steps to set up the proxy setting:
(1) Select [Settings] under Android Homepage.
(2) Select [Ethernet].
(3) Select [Ethernet configuration].
(4) Keep scrolling down to [Proxy].
(5) Select [Proxy] >> [Manual].
(6) Keep scrollomg down to additional proxy settings.
(6-1) Select [Proxy hostname] to enter proxy address.
(6-2) Select [Proxy port] to enter proxy port.
(6-3) Set [Bypass proxy for] if needed.
(7) Click "Save" button to complete the proxy setting.
How to rename the input source label?
Please follow below steps to rename the input source label:
(1) Press "Input" button on the remote control to show all input sources.
(2) Select the input source to rename.
(3) Press "Play" button.
(4) Enter the new label name.
(5) Click "CONFIRM" icon on the screen to complete renaming.
Why isn't "Display ID" shown on the device?
"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
Why does it show "system memory shortage" message when I tried to upgrade firmware on the device?
Please help to check the followings to resolve the problem.
(1) Go to "BenQ Suggest" folder from the device, and select "QOTA" to download latest version.
(2) Make sure the internal memory space is bigger than firmware file size.
(3) Try to upgrade firmware again.
How do I change the input keyboard from QWERTY to AZERTY?
Perform the following steps to change the input keyboard layout:
1. Enter [setting] and select [Android keyboard setting].
2. Select [Advanced setting].
3. Select [Custom input styles].
4. Select [Add Style] and then select the [AZERTY] to change the layout to AZERTY.
Can the input source label be renamed?
Yes, the input source label can be renamed by pressing "Input" and "Play" on the remote control.
What is the difference between DMS Cloud and DMS Local?
Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.
Where can I set up "Subnet Mask" in "Static IP" of ethernet configuration?
Different name (Network prefix length) is used on this IFP instead of "Subnet Mask". Please refer to the following steps for finding "Network prefix length".
1) Select "Setting"
2) Select "Ethernet"
3) Select "Ethernet configuration"
4) Select "Netwotk prefix length" and change the number based on the matching table below.
How to use InstaQPrint?
InstaQPrint is a one-stop mobile printing solution. For the steps to set up InstaQPrint and print the selected file, please refer to the tutorial video.
Does InstaShare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaShare supports projecting the content from a Chrome OS device to the IFP.
Why can't the floating tool be activated occasionally by pressing and holding two fingers on the screen?
Please check the time interval between tool activations. Make sure to allow 4~5 seconds for system processing before the next activation.
Does InstaQshare support projecting the content from a Chrome OS device to the IFP?
Yes. InstaQshare supports projecting the content from a Chrome OS device to the IFP.
Why did my IFP show white stripes or crash continuously when I tried to enable iMirror (InstaQShare) with my iPhone or iPad?
This issue may be caused by the iOS version. Please download InstaQshare APP of v1.5.0 from the App Store to solve the compatibility issue with iOS12.
Can I use corporate OneDrive account to save the edited file through WPS on screen?
No, only personal OneDrive accounts may be used to save the edited files.
What is the recommended camera for conference purpose?
We recommend Logitech PTZPro.
What is the recommended microphone for conference purpose?
We recommend MXL USB Mic. AC-424.
What is the recommended webcam (camera with microphone function) for conference purpose?
We recommend Logitech C310/C525/C615HD/C920/C930e.
Why is there touch (offset) problem when I connect Windows 10 PC with my IFP, but the problem disappears if I connect with other Windows PC such as Win 7?
If you encounter touch offset problem with Windows 10, this is related with Windows automatically changing the DPI scaling size (not resolution, not aspect ratio) for different screens to present the best display experience to users. In this case, Windows 10 changes IFP’s scaling to 150% automatically but the laptop is still on 100%, which causes touch offset issue.
Solution: To resolve this issue, please kindly change the scaling percentage manually after plugging cable to the IFP, and make sure both screens’ scaling percentage are the same(100% resolves the issue in this case). Please refer to the attached file for further detail.
Why the touch is not working when connecting touch USB cable to HDMI 1 under VGA?
If the signal input is under HDMI 1, please connect the USB touch cable to TOUCH-USB1.
If the signal input is under HDMI 2, please connect the USB touch cable to TOUCH-USB2.
If the signal input is under HDMI 3, please connect the USB touch cable to TOUCH-USB3.
If the signal input is under HDMI 4(MHL) or VGA, please connect the USB touch cable to TOUCH-USB4.
How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.
How can I clean my screen without damaging it?
As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes.
However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.