Why isn't "Display ID" shown on the device?
"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
What is the difference between DMS Cloud and DMS Local?
Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will show you the function of DMS Local.
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.
What is the recommended camera for conference purpose?
We recommend Logitech PTZPro.
What is the recommended microphone for conference purpose?
We recommend MXL USB Mic. AC-424.
What is the recommended webcam (camera with microphone function) for conference purpose?
We recommend Logitech C310/C525/C615HD/C920/C930e.
Why is there touch (offset) problem when I connect Windows 10 PC with my IFP, but the problem disappears if I connect with other Windows PC such as Win 7?
If you encounter touch offset problem with Windows 10, this is related with Windows automatically changing the DPI scaling size (not resolution, not aspect ratio) for different screens to present the best display experience to users. In this case, Windows 10 changes IFP’s scaling to 150% automatically but the laptop is still on 100%, which causes touch offset issue.
Solution: To resolve this issue, please kindly change the scaling percentage manually after plugging cable to the IFP, and make sure both screens’ scaling percentage are the same(100% resolves the issue in this case). Please refer to the attached file for further detail.
Why the screen did not freeze/cannot take the screen shot for RP840G under HDMI 4?
RP840G does not allow freeze or taking screen shot under HDMI 4 due to hardware design.
Therefore, it cannot support freeze or taking screen shot under HDMI 4 – 4K.
How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos.
Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources.
Here is the step by step tutorial for connecting your device with InstaShare.