Is the baud rate of the projector changeable?
No. The default baud rate is 9600 and cannot be changed.
Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
The lens shift knob could not be turned anymore after a clicking sound. What can I do to fix it?
If the clicking sound is heard during the adjustment, it is likely that the knob has passed its adjustment limit. Please stop adjusting it to avoid any unexpected damage and turn the knob in the opposite direction, at least to the last step before the click. If it doesn't work, please try to push down then turn the knob in the opposite direction.
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Does this projector support RF VESA 3D output?
Yes, this projector supports RF VESA 3D output.
What input source does "Monitor OUT" support?
"Monitor OUT" only works when the input source is VGA.
How to use 3D sync out connector?
There are two types of 3D sync out connectors. For the steps to use 3D sync out connectors, please refer to the tutorial video.
May I know when alert message for replacing filter will be popped up? What will happen if I do not replace the filter?
When projector usage time reaches 500 hours, a notice message will pop up. If you do not replace filter and reset filter timer, the notice message will pop up again at next reboot.
May I know which input source does "Monitor OUT" support?
Monitor OUT will only works if input source is VGA.
Shall I replace the two filters when alert message pop up?
Yes, life time of filter is the same, please replace the two filters when alert message pops up.
How do I clean my projector lens?
Please refer to the below video for a guide to cleaning your projector's lens.
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.