What should I do when my sensor is not recognized by the OS?

04-07-2020

Please perform the following steps to fix the issue:
(1) Connect the sensor to another USB hub and re-start Palette Master Element.
(2) Reboot the OS.
(3) Install the latest version of Palette Master Element.

Applicable Models

SW2700PT, SW240, SW271, SW270C, SW271C

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