BenQ adheres to the principle of serving customers first and providing users with high quality products. As such, we will voluntarily provide a free replacement service with brand new monitors for SW271C monitors produced in March 2022.
For a small quantity of monitors affected, one of the components in the power management and delivery system is unable to power on properly, generally after prolonged use. This is due to a production defect.
Based on our dedication to providing consumers with the most reliable products and satisfying experiences, BenQ will provide a free replacement service with brand new monitors sent to consumers affected by the issue. For related inquiries and replacement procedures, please refer to the following steps.