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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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What should I do when my sensor is not recognized by the OS?

07-24-2019


Please perform the following steps to fix the issue:

1. Connect the sensor to another USB hub and re-start Palette Master Element.

2. Reboot the OS.

3. Install the latest version of Palette Master Element.



Applicable Models

SW2700PT, SW320, SW240, PV3200PT, SW271, SW270C, SW321C, SW271C

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