Welcome to BenQ Europe

BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

How can I change my BenQ cookie settings?

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

If you've chosen to block third-party cookies on your browser, your cookie preferences won't carry over from benq.eu to benq.xx and vice versa. Please make sure to set your cookie preferences in both places.

  • On

    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided.

    See list of strictly necessary cookies

  • On

    Off

    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features.

    See list of functional cookies

  • On

    Off

    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies.

    See list of performance cookies

BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

Cookie Settings Find More
Price Qty

Why can't the projector detect 3D signal?

09-15-2021




Check the following settings to correct this issue.

1-1. If the source gives the correct 3D information to projector, projector will            switch to 3D automatically.
1-2. If your source is from PC or steaming content, please select the correct           3D format via OSD Display > 3D > 3D mode.

2. Check the user manual and make sure that the resolution of your content          supports 3D.

3. Press the DLP Link button on your 3D glasses to resync the projector and        3D glasses.

4. Please try to change HDMI EDID setting to Standard.

If the problem persists, please contact your local BenQ service center for more assistance with the following information:



• How devices and projector are connected
• Mode number of video source device
• Cable length and material
• 3D format from input source
• Media platform of input source
• Firmware version running on the projector

 

Was this information helpful?

Yes No
TOP