BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.
BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.
For SW271C, SW321C, SW271, PD2720U, PD3220U model:
Apple M1 devices with Thunderbolt 3 connections to monitors may exhibit a resolution and refresh rate lock to 4K 30Hz. Make sure you have the latest MacOS version with all the newest updates to resolve this issue, which is caused by an out of date operating system version. If there's any further question concerning this issue, please contact BenQ Support.
Applicable Models
PD3220U 32 inch 4K Thunderbolt 3 DesignVue Designer Monitor, PD2720U, SW271C 27 inch 4K Adobe RGB PhotoVue Photographer Monitor, SW321C 32 inch 4K Adobe RGB PhotoVue Photographer Monitor, SW271 27 inch 4K Adobe RGB PhotoVue Photographer Monitor
BenQ UK Ltd.
14th Floor 33 Cavendish Square, London W1G 0PW United Kingdom
Tel: +44-870-850-4417
Fax: +44-870-850-4418