BenQ’s response to the service impact due to global Coronavirus disease outbreak (Covid-19)
Due to the global Coronavirus disease outbreak (Covid-19), governments of various countries around the world have issued activity restriction (lock-down) orders against individuals, schools and businesses in order to contain the spread of the pandemic. In response to the unprecedented situation, we would like to announce that BenQ’s worldwide customer service centers along with their associated ASPs will follow local government’s announcement and orders to maintain their daily operation and provide repair service without further notice.
BenQ’s relevant customer service and RMA turn-around time may be affected by local activity restriction orders and the global shortage issue of repair parts and materials. We apologize for any inconvenience that this may cause and we appreciate your understanding during this critical period of time. BenQ has taken corresponding measures to reduce the impact and we will keep our customers informed about the recovery situation. If you have any questions, we suggest you contact your local customer care team via on-line web form as below to get more details and assistance. Thank you!