Sinds Apple de nieuwe M1/M2/M3-chip heeft geïntroduceerd, hebben we bij BenQ een groot aantal vragen en verzoeken ontvangen met betrekking tot compatibiliteit en connectiviteit tussen Mac M1/M2/M3 en BenQ monitoren. We hebben de meest gestelde vragen hieronder weergegeven. Als u uw specifieke vraag over Mac M1/M2/M3 niet kunt vinden, neem dan contact op met BenQ Support.
- Do BenQ monitors work with Mac M1/M2/M3?
- Why is my monitor locked at 4K 30Hz when connected to Mac M1/M2/M3?
- Can my monitor connect to MacBook or Mac M1/M2/M3 via a Thunderbolt 3/4 to DisplayPort adapter?
- What cables provide the best performance with Mac M1/M2/M3?
- Are Palette Master Ultimate (PMU) and Palette Master Element (PME) supported on Apple M1/M2/M3?
- Is Paper Color Sync supported on Apple M1/M2/M3?
- Is DisplayPilot supported on Apple M1/M2/M3?
- Can I use Rosetta or Rosetta 2 on Apple M1/M2/M3 devices with support for BenQ software?
Yes. We strongly recommend connecting BenQ monitors to Mac M1/M2/M3 directly via HDMI or Thunderbolt 3/4 (USB-C) in order to maintain consistent performance.
BenQ has a series of monitors that support M1/M2/M3-based Mac Mini and MacBook Pro laptops, so you can select one of those to achieve the connectivity you need. Take a look below for links to the right monitor models.
Why is my BenQ monitor locked at 4K 30Hz/2K 60Hz or not showing 4K 60Hz/2K 144Hz when connected to a Mac M1/M2/M3?
The new M1/M2/M3 CPU platform from Apple may cause the resolution and refresh rate to be limited to 4K 30Hz when connected via USB-C. In order to fix this compatibility issue, new firmware was released for the monitor, so please make sure to update. Other connections such as DisplayPort and HDMI do not have this issue.
Again, the resolution and refresh rate being limited to 4K 30Hz results from a compatibility issue limited to USB-C when connected to an M1/M2/M3-based device. A new firmware version is available to resolve this issue, which doesn't affect DisplayPort and HDMI.
PD3220U/PD2720U/PD2725U//PD2720U
Apple M1/M2/M3 devices with Thunderbolt 3/4 connections to monitors may exhibit a resolution and refresh rate lock to 4K 30Hz. Make sure you have the latest MacOS version with all the newest updates to resolve this issue, which is caused by an out of date operating system version.
We tested macOS 11.5 beta 2 which can solve the issue. We expect Apple will release the official 11.5 version to solve this in the near future.
PD3420Q
The new M1 CPU platform from Apple may cause the resolution and refresh rate to be limited to QHD 60Hz when connected via DisplayPort and USB-C. In order to fix this compatibility issue, new firmware was released.. Other connections such as HDMI do not have this issue.
If there's any further question concerning this issue, please contact BenQ Support.
My BenQ monitor doesn’t support USB-C. Can it connect to an M1/M2/M3 MacBook® via a Thunderbolt 3/4 (USB-C) to DisplayPort or HDMI adapter?
If your BenQ monitor uses HDMI, DisplayPort, and Mini DisplayPort for video output => input, it will work with any properly-certified and made USB-C to DisplayPort or HDMI adapters. But in order to get the best experience, we suggest you buy Thunderbolt 3/4 (or USB-C Alt Mode) compatible monitors. BenQ cannot vouch for the quality or performance of third party adapters.
We've released a new version of PCS to support the M1/M2/M3 platform via Rosetta. Please download the latest version from the BenQ website.
The DesignVue PD series currently supports the Apple M1/M2/M3 platform natively when using Display Pilot version 1.0.9.5 or later. However, some Mac devices cannot sync with our PD series monitors when using the HDMI port. Thus, we recommend connecting the monitor via the Thunderbolt 3/4 (USB-C) cable or USB-C to DisplayPort cable when using Display Pilot as part of your workflow.
The table below shows detailed information about the compatibility of DisplayPilot and different Mac devices.
| Mac Mini | MacBook Air | MacBook Pro | Mac Studio | |||||||
Chip | Mac Mini Intel | MacBook Air M1 | MacBook Pro Intel | Mac Studio M1/M2 | TitleText Intel | TitleText M1/M2/M3 | TitleText M1 (Pro/Max/Ultra) M2 (Pro/Max) M3 (Pro/Max) | TitleText M1 Max | TitleText M1 Ultra | |
Display Pilot Compatibility | Mac Mini using Thunderbolt 3/4/USB-C | MacBook Air Y | MacBook Pro Y | Mac Studio Y | TitleText Y | TitleText Y | TitleText Y | TitleText Y | TitleText Y | TitleText Y |
using HDMI | Mac Mini N | MacBook Air N | MacBook Pro Y | Mac Studio N | TitleText Y | TitleText N | TitleText N | TitleText N | TitleText N | |
Two same model monitor detection in Display Pilot | Mac Mini Y | MacBook Air N/A* | MacBook Pro Y | Mac Studio N/A* | TitleText Y | TitleText N/A* | TitleText Y | TitleText N | TitleText N | |
* M1, M2, and M3 Mac devices don't support multiple monitors, except for the Macbook Air M3 with laptop lid closed.
Please download the latest version of Display Pilot and other drivers & software here: Download.
Display Pilot & Display Pilot 2: When using the latest Display Pilot version, BenQ DesignVue PD series monitors natively support the Apple M1/M2/M3 platform and do not require the installation of Rosetta virtualization and emulation software.
PMU (Palette Master Ultimate), PME (Palette Master Element) and PCS (Paper Color Sync) both support M1/M2/M3 devices via Rosetta 2, so users will need to install Rosetta 2 if not installed yet. This does not affect normal usage.
For more detail, please refer to the Apple FAQ link :
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