BenQ’s response to the service impact due to global Coronavirus disease outbreak (Covid-19)
Dear Customers

As the global impact of the COVID‑19 continues to unfold, BenQ has taken steps to protect the health, safety and well-being of our customers, associates and communities.

Due to the ongoing quarantine,

Online Orders : Delivery will be ongoing, but expect possible delays in shipments of up to 7 - 13 days.

Customer Support: We will be experiencing much longer call wait times and product servicing. In addition, our call center will be temporarily closed on Friday due labor shortage. However, we will still process all email inquiries as efficiently as possible 

Repair Service (RMA): We are trying the best to keep our repair center running, but expect possible delays in turnaround time.

For any service inquiries: if you cannot reach us via phone, we encourage you to visit our website at

As this is an ever-changing global event, we will update our customers as soon as we receive any new information.

Thank you for your patience. We all look forward to a healthier and stronger future together.

BenQ Support