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BenQ CEE Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why can't the projector detect 3D signal?

09-15-2021




Check the following settings to correct this issue.

1-1. If the source gives the correct 3D information to projector, projector will            switch to 3D automatically.
1-2. If your source is from PC or steaming content, please select the correct           3D format via OSD Display > 3D > 3D mode.

2. Check the user manual and make sure that the resolution of your content          supports 3D.

3. Press the DLP Link button on your 3D glasses to resync the projector and        3D glasses.

4. Please try to change HDMI EDID setting to Standard.

If the problem persists, please contact your local BenQ service center for more assistance with the following information:



• How devices and projector are connected
• Mode number of video source device
• Cable length and material
• 3D format from input source
• Media platform of input source
• Firmware version running on the projector

 

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