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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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An error message shows in “Skype for Business Basic 2016” when I am trying to install MS Office, which includes Skype. How can I fix this?

11-03-2022

The message shows due to an installation conflict between the preloaded version of Skype and the Skype version included in MS Office, which you're trying to install. Please follow these steps to fix the issue. Simply uninstall the pre-loaded version of Skype, then run MS Office installation and make sure Skype is included (it is by default). 

The message shows due to an installation conflict between the preloaded version of Skype and the Skype version included in MS Office, which you're trying to install. Please follow these steps to fix the issue. Simply uninstall the pre-loaded version of Skype, then run MS Office installation and make sure Skype is included (it is by default). 

Applicable Models

EH620

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