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FAQs
This is a list of our most commonly asked questions.
Please contact us if you need additional information or more details
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Popular FAQs
Here Are The Popular FAQs
Support / FAQs / Troubleshooting
How do I change the input keyboard from QWERTY to AZERTY?
Perform the following steps to change the input keyboard layout:
1. Enter [setting] and select [Language].
2. Select [Android keyboard].
3. Select [Languages].
4. Enable [Dutch (Belgium)] and disable all other languages.
5. The input keyboard layout is now changed to AZERTY.
1. Enter [setting] and select [Language].
2. Select [Android keyboard].
3. Select [Languages].
4. Enable [Dutch (Belgium)] and disable all other languages.
5. The input keyboard layout is now changed to AZERTY.
Support / FAQs / Application
Why is the projector locked (lamp LED is flashing in red and could not be lit up)?
The projector will be locked when the lamp hour reaches 2,500 hours. It is a protection mechanism in case lamp shatters over 2,500 hours. Projector will be unlocked after replacing lamp and resetting lamp hour.
Support / FAQs / Troubleshooting
How to troubleshoot InstaShow Button that does not seem to connect to InstaShow Host.
Please follow the below steps to test if the InstaShow Button is faulty:
(1) Power off the InstaShow Host
(2) Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. Do not connect HDMI. Only connect to USB 3.0.
Please wait for a few seconds and note the LED indicator on the InstaShow Button.
- If LED indicator is flashing in red, it means the InstaShow Button is working normally. Thus, the issue may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on how to deal with failed display.
- If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective. Please contact a BenQ Authorised Service Provider for further assistance.
(1) Power off the InstaShow Host
(2) Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. Do not connect HDMI. Only connect to USB 3.0.
Please wait for a few seconds and note the LED indicator on the InstaShow Button.
- If LED indicator is flashing in red, it means the InstaShow Button is working normally. Thus, the issue may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on how to deal with failed display.
- If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective. Please contact a BenQ Authorised Service Provider for further assistance.
Support / FAQs / Application
Why the touch is not working when connecting touch USB cable to HDMI 1 under VGA?
If the signal input is under HDMI 1, please connect the USB touch cable to TOUCH-USB1.
If the signal input is under HDMI 2, please connect the USB touch cable to TOUCH-USB2.
If the signal input is under HDMI 3, please connect the USB touch cable to TOUCH-USB3.
If the signal input is under HDMI 4(MHL) or VGA, please connect the USB touch cable to TOUCH-USB4.
Support / FAQs / Troubleshooting
Why does the device screen turn black when Netflix video is played through InstaShare or HDMI connection from a laptop or Macbook?
This problem is related to HDCP (High-Bandwidth Digital Content Protection) issues.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring.
Netflix does not allow video content to be played though external monitors.
Therefore users won’t be able to view video content via external displays through HDMI or InstaShare mirroring.
Support / FAQs / Application
My BenQ monitor doesn’t support USB-C. Can it connect to an M1/M2 MacBook® via a Thunderbolt 3/4 (USB-C) to DisplayPort or HDMI adapter?
Support / FAQs / Troubleshooting
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video
Support / FAQs / Application
Where can I set up "Subnet Mask" in "Static IP" of ethernet configuration?
Different name (Network prefix length) is used on this IFP instead of "Subnet Mask". Please refer to the following steps for finding "Network prefix length".
1) Select "Setting"
2) Select "Ethernet"
3) Select "Ethernet configuration"
4) Select "Netwotk prefix length" and change the number based on the matching table below.
1) Select "Setting"
2) Select "Ethernet"
3) Select "Ethernet configuration"
4) Select "Netwotk prefix length" and change the number based on the matching table below.
Support / FAQs / Application
How do I unlock the keypad and IR?
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