Why do I get an error when adding a default email?

When syncing with Microsoft 365 or Google Workspace, BenQ MeetingRoom requires a default email account. This account is important because it allows users to book events even if they haven’t connected their own accounts. If the account does not have the required permissions, BenQ MeetingRoom will display an error.

[Precondition]

1. Create an account in Microsoft 365 or Google Workspace.
2. Ensure that this account can access Microsoft Calendar or Google Calendar.
3. Ensure that the calendar is shared properly.

[Microsoft365 Requirements] 

A. Calendar visibility: The calendar must be shared so that people in your organization can view it. This allows members to check booked events through the default calendar.

B. Admin access: The admin account must have permission to edit the default email calendar. This ensures BenQ MeetingRoom can create events on behalf of users who have not yet configured their personal accounts.

[Google Workspace Requirements]

A. Calendar visibility: The calendar must be shared so that people in your organization can view it. This allows members to check booked events through the default calendar.

B. Admin access: The admin account must have permission to edit the default email calendar. This ensures BenQ MeetingRoom can create events on behalf of users who have not yet configured their personal accounts.