Admin or user accounts can be deleted from the IAM website. 

1. Enter BenQ IAM 

2. Select the profile icon

Please kindly check the following:

1. Make sure the client app/software is for InstaShare 2.

2. Make sure to enable the ports which are needed for InstaShare 2.

3. Make sure the client app/software and the host on BenQ display are connected to the same
    network.

4. When the client app/software and the host on BenQ display are in different VLANs, make sure that
    the network of the school/enterprise supports inter-vLAN connection.

Yes, InstaShare 2 supports Miracast.

Please follow the detailed one-by-one steps for changing the brightness and volume, and open the app through DMS automation.

Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.

1. Log in to your calendar: https://outlook.office.com/calendar/view/day.

2. Select Add calendar > Add from directory.

When a YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.

To use Miracast P2P, either connect to a 5GHz Wi-Fi channel between 36 and 48, or disconnect from your current Wi-Fi.

If the pen is removed too quickly, the system may not be able to detect it.  Place the pen back in the pen tray and take it out again.

To use BenQ MeetingRoom, please ensure the followings:

1. An IAM account is required. The Admin must first set up the User before reservations can be made.
2. The device must have the MeetingRoom App installed along with the dependent Launcher.
3. The device must be bound to DMS.
4. The Admin needs to link the device to a room/space via the MeetingRoom Web portal.
5. The Admin must enable the room for meetings and enable the "display meeting schedule" feature.
6. The device must be connected to a stable external network (Internet).

When configuring delegation for room resources, you can use the Exchange Admin Center or run PowerShell commands to perform a batch update.

[Through Windows PowerShell]

$delegate = "admin@yourdomain.com"

Get-Mailbox -RecipientTypeDetails RoomMailbox -ResultSize Unlimited | ForEach-Object {

    Add-MailboxPermission -Identity $_.PrimarySmtpAddress -User $delegate -AccessRights FullAccess -InheritanceType All -AutoMapping:$false}

If a meeting room resource is newly created in Google Calendar, the Google Calendar API may take several days to start syncing with BenQ MeetingRoom. During this time, updates from Google Calendar might not immediately sync with BenQ MeetingRoom.

This is a known issue reported by Google (Google Issue Tracker ID: 427804095).

[Reason]

This happens because the room is configured to automatically hide or replace meeting information when processing bookings. Permission settings control what users can see, but if the meeting information is hidden or changed, it will not be displayed.

[Suggested steps]

1. Run the following command in Windows PowerShell to check the settings:

Get-CalendarProcessing -Identity "RoomName" | fl Identity,AutomateProcessing,DeleteSubject,AddOrganizerToSubject,DeleteComments,RemovePrivateProperty

If you see:

• DeleteSubject : True → The subject/title is removed.
• AddOrganizerToSubject : True → The subject/title is replaced with the organizer’s name.
• DeleteComments : True → Meeting body/notes are deleted.
• RemovePrivateProperty : True → Private flag is removed.

2. Update the settings to keep the original meeting subject/title and details:

Set-CalendarProcessing -Identity "RoomName" -DeleteSubject $False -AddOrganizerToSubject $False -DeleteComments $False

This ensures:

• The meeting subject/title is kept.
• The organizer's name is not replacing the subject.
• The meeting notes are preserved.

3. As each room has its own configuration, you need to run the command for each room or create a batch script to apply the settings to all rooms in your organization.

When syncing with Microsoft 365 or Google Workspace, BenQ MeetingRoom requires a default email account. This account is important because it allows users to book events even if they haven’t connected their own accounts. If the account does not have the required permissions, BenQ MeetingRoom will display an error.

[Precondition]

1. Create an account in Microsoft 365 or Google Workspace.
2. Ensure that this account can access Microsoft Calendar or Google Calendar.
3. Ensure that the calendar is shared properly.

[Microsoft365 Requirements] 

A. Calendar visibility: The calendar must be shared so that people in your organization can view it. This allows members to check booked events through the default calendar.

B. Admin access: The admin account must have permission to edit the default email calendar. This ensures BenQ MeetingRoom can create events on behalf of users who have not yet configured their personal accounts.

When syncing with Microsoft 365 or Google Workspace, BenQ MeetingRoom requires a default email account.

This account is important because it allows users to book events even if they haven’t connected their own accounts yet.

[Precondition]

1. Create an account in Microsoft 365 or Google Workspace.
2. Ensure that this account can access Microsoft Calendar or Google Calendar.
3. Ensure that the calendar is shared properly.

[Microsoft365 Requirements] 

A. Calendar visibility: The calendar must be viewable by people in your organization. This allows members to see booked events in the default calendar.

B. Admin access: The admin account must have permission to edit the default email calendar. This ensures BenQ MeetingRoom can create events on behalf of users who have not yet configured their personal accounts.
 

You may not see the meeting title in BenQ MeetingRoom if the room calendar in Microsoft 365 is not set to share full details with your organization.

[Method 1- Through Outlook Web App]

1. Log in to the Outlook Web App and go to Calendar.

2. Select Add calendar > Add from directory. 

[Possible Cause]

The user's calendar has not been shared, preventing others from viewing their events.

[Suggested Steps]

1. Go to this user's calendar settings.

2. Go to Calendar > Shared calendars.

3. Under Share a calendar, select a calendar and Click Share. 
 

When booking events through MeetingRoom, you may notice that some bookings are automatically declined by the Outlook calendar. This usually occurs due to room mailbox settings and booking policies.

[Possible Cause]

1. Time conflicts: The room is already booked for another meeting at the same time, and overlapping bookings are not allowed.

2. Booking restrictions: The meeting exceeds the maximum allowed duration or falls outside the permitted booking window.

3.  Permission/Policy Settings: Only authorized users (delegates) are allowed to book the room; bookings from other users may be automatically declined.

4.  Other reasons: The room may be unavailable due to maintenance, out-of-office periods, or other special restrictions.

[Suggested Steps]

1. Check the room settings in Outlook or via Windows PowerShell (see Microsoft Exchange section for more details).

    Get-CalendarProcessing -Identity "<resource mailbox>" | fl

2. Ensure that your meeting time does not overlap with any existing bookings.

3. If you are not an authorized user, request approval from the room delegate or administrator.

For recurring issues, ensure you contact the administrator to adjust the room booking policies if needed.

When importing calendar events from a Microsoft 365 room mailbox (resource mailbox), you may find that events do not appear in meeting rooms.

[Possible Cause]

The admin account cannot read or manage events unless Full Access (Read and manage) permission is granted.

[Suggested Steps]

Ensure that the admin account you are using (for example, admin@yourdomain.com) has been granted Read and manage (Full Access) permission for the room mailbox.

1. Assign Full Access permission to the room mailbox in Windows PowerShell (see Microsoft Exchange section for more details):

Add-MailboxPermission -Identity <resource mailbox> -User <admin mailbox> -AccessRights FullAccess -AutoMapping $false

2. Verify the permission was applied:

Get-MailboxPermission -Identity <resource mailbox> | Where-Object {$_.User -like "<admin mailbox>"}

Admin or user accounts can be deleted from the IAM website. 

1. Enter BenQ IAM 

2. Select the profile icon

Please kindly check the following:

1. Make sure the client app/software is for InstaShare 2.

2. Make sure to enable the ports which are needed for InstaShare 2.

3. Make sure the client app/software and the host on BenQ display are connected to the same
    network.

4. When the client app/software and the host on BenQ display are in different VLANs, make sure that
    the network of the school/enterprise supports inter-vLAN connection.

Yes, InstaShare 2 supports Miracast.

Please follow the detailed one-by-one steps for changing the brightness and volume, and open the app through DMS automation.

Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.

1. Log in to your calendar: https://outlook.office.com/calendar/view/day.

2. Select Add calendar > Add from directory.