Application
Please follow the steps below to check and change the projector's name:
1. Connect to the internet
2. Log in to your AMS account
3. Go to "Settings"
4. Select "About"
5. Click "Projector Information"
6. Select "Device Name" to change projector name
Learn moreThis function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn moreSplit screen functionality works with InstaShow Button and AirPlay.
Learn moreSpecification
The maximum distance supported by the wired remote control is 10 meters.
Learn moreYou can connect the USB mouse to the projector's USB-1 or USB-2 port and use it only when selecting BenQ Launcher as the source amongst the source list.
Learn moreYou can only use wireless projection if you select BenQ Launcher as the source.
Learn moreYes, you can install a third-party app from a USB Flash drive, but it' s not recommended as we cannot guarantee its compatibility with the projector.
Additionally, some apps require Google service (e.g. Skype), and therefore cannot run on the projector.
Explanation
Regarding the CEC (Consumer Electronics Control) functionality on BenQ projectors. We understand your expectation for full bi-directional CEC support. However, after careful consideration of usage scenarios, we have designed our projector to limit CEC control to one-way communication.
This approach helps avoid unintended behaviors such as powering on all connected source devices simultaneously when the projector sends a CEC power-on command. In certain setups, this could cause user inconvenience or confusion. Additionally, it is important to note that not all source devices respond consistently to CEC commands—some may ignore power-on signals altogether.
We truly appreciate your understanding, and we will continue to work on the possible implementation of bi-directional CEC features in future updates and models. Should you have any further questions or suggestions, please feel free to reach out.
Further Query
If the projector model you have is BenQ GV1, GS2, or TK810, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Click “App Store” on the home screen
STEP 3
Select and install “CCast”
If the projector model you have is BenQ E600/E800 series, please follow the steps to fix the issue.
STEP 1
Connect the projector to the internet and follow the user manual to update the projector firmware to the latest firmware version
STEP 2
Go to “All Apps” on the home screen, and select “BenQ Suggest”
STEP 3
Go to “Education” and select and install “Google Cast Patch”
Learn morePlease check the following settings to correct this issue.
Please try the below two ways to improve the situation:
Regarding the CEC (Consumer Electronics Control) functionality on BenQ projectors. We understand your expectation for full bi-directional CEC support. However, after careful consideration of usage scenarios, we have designed our projector to limit CEC control to one-way communication.
This approach helps avoid unintended behaviors such as powering on all connected source devices simultaneously when the projector sends a CEC power-on command. In certain setups, this could cause user inconvenience or confusion. Additionally, it is important to note that not all source devices respond consistently to CEC commands—some may ignore power-on signals altogether.
We truly appreciate your understanding, and we will continue to work on the possible implementation of bi-directional CEC features in future updates and models. Should you have any further questions or suggestions, please feel free to reach out.
Please follow the steps below to check and change the projector's name:
1. Connect to the internet
2. Log in to your AMS account
3. Go to "Settings"
4. Select "About"
5. Click "Projector Information"
6. Select "Device Name" to change projector name
Learn moreThis function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (designed with MHL function) and USB Mini-B connection are required from the projector to your Windows PC/Laptop.
Learn moreSplit screen functionality works with InstaShow Button and AirPlay.
Learn more