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BenQ CEE Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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Why doesn't the 3.5mm audio jack work?

09-14-2023

The audio port on the DP1310 only receives audio from the USB-C IN port, which connects to your laptop. If there's no sound from 3.5mm audio devices (e.g., headphones or headsets) connected to the DP1310's audio port, try the following:

- Audio for HDMI 2.1 IN port
  If you want to receive audio from the HDMI 2.1 IN port, which usually
  connects to your PC or gaming consoles, use the monitor's built-in speaker or
  connect your audio device to the monitor instead.

- Audio for USB-C IN port
  Ensure that the audio output source on your laptop is set to BenQ DP1310
  Audio.

> Windows: click the sound icon in the toolbar and choose BenQ DP1310
   Audio in the drop-down menu.

> macOS: click the Control Center icon in the menu bar and select Sound.
   Choose BenQ DP1310 Audio as the audio output.

Applicable Models

USB-C Hybrid Dock

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