Projector
Monitor
Lighting
Remote Work & Learning
Interactive Display & Signage
Small and Middle Sized Businesses
If your DP1310 is not working correctly, possible reasons may be power, connection, drivers, your laptop, and cables:
- Power:
Make sure you use the provided 180W power adapter to connect the DP1310
to a power socket. After connecting, press and hold the green button on the
front for 3 seconds to turn the PD1310 on (the LED will light up).
- Connection:
Make sure all connections are correct. For detailed connection instructions,
please refer to the product manual, quick start guide, and the following
how-to video
- Drivers:
Verify that the latest version of the DisplayLink driver is installed on your
laptop. If you have the newest version of the DisplayLink driver but still
experience problems, try removing the power adapter of the DP1310 and
completely removing and reinstalling the DisplayLink driver while
disconnecting your laptop from the DP1310.
For instructions on completely removing the DisplayLink driver, please refer
to here for more information
- Cable:
Try replacing different video cables (HDMI, DisplayPort) and use the provided
USB-C cable.
If you have already tried the above and still can't solve the problem, please
contact BenQ Customer Support for further assistance, and describe in full
what troubleshooting actions you have performed so they can assist you
more efficiently.
