Since Apple launched the new M1 chip, we at BenQ have received a significant amount of inquiries and questions concerning compatibility and connectivity between Mac M1 and BenQ monitors. We have listed the most frequently asked questions below. If you can’t find your specific Mac M1-related concern, please contact BenQ Support.
Yes. We strongly recommend connecting BenQ monitors to Mac M1 directly via HDMI or Thunderbolt 3 (USB-C) in order to maintain consistent performance.
BenQ has a series of monitors that support M1-based Mac Mini and MacBook Pro laptops, so you can select one of those to achieve the connectivity you need. Take a look below for links to the right monitor models.
The new M1 CPU platform from Apple may cause the resolution and refresh rate to be limited to 4K 30Hz when connected via USB-C. In order to fix this compatibility issue, a new firmware update is needed for the monitor. The new updated firmware will launch by the end of May 2021. Other connections such as DisplayPort and HDMI do not have this issue.
Again, the resolution and refresh rate being limited to 4K 30Hz results from a compatibility issue limited to USB-C when connected to an M1-based device. A new firmware version will be available by the end of May 2021 to resolve this issue, which doesn't affect DisplayPort and HDMI. We recommend using these two connection types until the new firmware arrives.
Apple M1 devices with Thunderbolt 3 connections to monitors may exhibit a resolution and refresh rate lock to 4K 30Hz. Make sure you have the latest MacOS 11.5 and later version with all the newest updates to resolve this issue, which is caused by an out of date operating system version.
The new M1 CPU platform from Apple may cause the resolution and refresh rate to be limited to QHD 60Hz when connected via DisplayPort and USB-C. In order to fix this compatibility issue, a new firmware update is needed for the monitor. The updated firmware will launch by the end of April 2021. Other connections such as HDMI do not have this issue.
If there's any further question concerning this issue, please contact BenQ Support.
If your BenQ monitor uses HDMI, DisplayPort, and Mini DisplayPort for video output => input, it will work with any properly-certified and made USB-C to DisplayPort or HDMI adapters. But in order to get the best experience, we suggest you buy Thunderbolt 3 (or USB-C Alt Mode) compatible monitors.
Yes, we've released a new version of PME to support the M1 platform via Rosetta. Please download the latest version from the BenQ website.
We've released a new version of PCS to support the M1 platform via Rosetta. Please download the latest version from the BenQ website.
Is Display Pilot supported on Apple M1?
The DesignVue PD series currently supports the Apple M1 platform natively when using Display Pilot version 126.96.36.199 or later. However, one limitation is that Mac Mini/Macbook M1 Pro cannot sync with monitors when using an HDMI port. We recommend connecting the monitor via the Thunderbolt 3 (USB-C) port if using Display Pilot is important to your workflow.
Please download Display Pilot and other drivers & software here: Download
Display Pilot: When using the latest Display Pilot version, BenQ DesignVue PD series monitors natively support the Apple M1 platform and do not require the installation of Rosetta virtualization and emulation software.
PME (Palette Master Element) and PCS (Paper Color Sync) both support M1 devices via Rosetta2, so users need to install Rosetta 2 if not installed yet. This does not affect normal usage.
For more detail, please refer to the Apple FAQ link :
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