Policy Center
General Terms and Conditions BenQ Europe B.V. | (EU)
Version 1.3 | November 2018

The following terms and conditions govern all online offers, sales and purchases of products and/or services through the website(s) currently located at www.benq.eu/en-eu (together with any successor site(s), the "Site").

If you would like to return your item: Please read first the return information on www.benq.eu/en-eu/policy/shop-returns.html.

 

INDEX
1. Definitions

1.1   The following terms and expressions shall have the following meanings:

a. 'consumer' means any natural person who is acting wholly or mainly for purposes which are outside his trade, business, craft or profession;

b. 'day' means a calendar day;

c. 'durable medium' means any instrument which enables you or the Trader to store information in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored;

d. ‘product(s)’ means the hardware and software product(s) listed and described on the Site which Trader agrees to provide to you in accordance with these General Terms and Conditions;

e. ‘service(s)’ means the services, listed and described on the Site available for provision to you in accordance with these General Terms and Conditions.
b. 'day' means a calendar day;

 

2. Identity of seller

2.1  Products and services sold through the Site are sold to you by BenQ Europe B.V. with addresses as below ("Trader" or "us"). Trader's contact information is as follows:

BenQ Europe B.V.

Address: 
Meerenakkerweg 1-17
5652 AR Eindhoven
The Netherlands

VAT Number: NL803130582B01
Chamber of Commerce: 17085773

* Do not use this address for returns read everything about returning products on this page: www.benq.eu/en-eu/policy/shop-returns.html.

 

 

3. Applicability

3.1   These General Terms and Conditions apply to every offer of Trader and every contract concluded between Trader and you.

 

 

4. Ordering and Contracting

4.1  When you visit the Site, place an order, or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications electronically from us and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights related to electronic communications.

4.2  By placing an order on the Site, you agree to abide by these General Terms and Conditions and you represent and warrant that you are eighteen (18) years of age or older and have the legal right to use the payment means selected by you. Verification of information provided by you may be required prior to the confirmation or acceptance of an order or completion of any purchase. You will have an opportunity to review your order, and to correct any input errors, prior to submitting your order to us.

4.3  Your order constitutes an offer to us to purchase a product and/or service. No charge of your credit card or other payment instrument by or on behalf of Trader constitutes an acceptance of your offer. We reserve the right to accept or reject your offer in our discretion.

4.4  We only deliver products and/or provide services to addresses within the delivery area as indicated on our Site. If you are residing outside the delivery area, you will be required to select a shipping address within the delivery area and, where necessary, arrange successive transport yourself. Nevertheless, you will always be able to select an invoice address outside the delivery area and within the European Union.

4.5  Your order is accepted by us when we send an email confirmation to you that we have shipped the product and/or the third party service provider has started to provide service to you. We will inform you by email if a product and/or service you ordered is unavailable or if we will be unable to ship a product and/or provide the service within the estimated delivery dates.

4.6  In the case of services please note that we are not necessarily the provider of the services purchased from the Site. These services will be provided by either our partner whose name and logo appears on the Site or by third party service providers as indicated on the Site and your relationship with them may be subject to additional terms and conditions which they will provide to you or require you to agree to before you receive the service.

4.7  All relevant sales information shall form an integral part of the contract and shall not be altered after a contract has been concluded, unless we have expressly agreed otherwise.

 

5. Right to withdraw

 

5.1 Clauses 5.2 to 5.9 will only apply if you are a consumer.

5.2 Save where you do not have a right of withdrawal as per clause 5.8, you have a period of 30  days to withdraw from the contract, without giving any reason, and without incurring any costs other than those provided for in this clause 5. The withdrawal period will expire after 30  days from:

a. in the case of service contracts, the day of the conclusion of the contract;

b. in case of sales contracts for products, the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the products, or:

i. in the case of multiple products ordered by you in one order and delivered separately: the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last product;

ii. in the case of a contract relating to delivery of a product consisting of multiple lots or pieces: the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece;

iii. in the case of a contract for regular delivery of products during a defined period of time: on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the first product.

5.3 To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. In regard to how you make your withdrawal statement please submit by choosing one of the following methods:

1. (Recommended) Visit your My BenQ Account and go to Order history to click return.

2. (Recommended) Contact BenQ by email and include the model withdrawal form* with all information entered, sent it in the contact formulary at https://www.benq.eu/en-eu/support/contact-us/email-us.html

3.  Email BenQ Support with a return statement. Please do include in this email your Name, Order number, emailadress and which products you want to return.

4. If you have other questions please contact BenQ at https://www.benq.eu/en-eu/support/contact-us/email-us.html 

 

* As customer you can use the model withdrawal form however this is not obligatory. The model withdrawal form is attached in clause 14 and can also be downloaded here. You may also electronically submit the model withdrawal form or any other unequivocal statement through the contact form on Site, in which case we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium without delay. You shall have exercised your right of withdrawal within the withdrawal period if the communication concerning the exercise of the right of withdrawal is sent by you before that period has expired. The exercise of the right of withdrawal shall terminate the obligations of the parties: (a) to perform the contract; or (b) to conclude the contract, in cases where an offer was made by you. If you exercise your right of withdrawal, any ancillary contracts shall be automatically terminated.

5.4 If you withdraw from the contract, we shall reimburse to you all payments received from you, including, if applicable, the costs of delivery (with the exception of the supplementary costs if you have expressly opted for a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14  days from the day on which we are informed of your decision to withdraw from this contract in accordance with clause 5.3. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and provided you do not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.

5.5 If you withdraw from the contract, you shall send back the products to BenQ. For instructions about returns please read them at www.benq.eu/en-eu/policy/shop-returns.html. Return the product/products, without undue delay and in any event not later than 14  days from the day on which you have communicated your decision to withdraw from the contract to us in accordance with clause 5.3. The deadline is met if you send back the products before the period of 14  days has expired. In consideration of risk of loss or damage of products as implied under clause 6.7, we recommend that you use the BenQ recommended carrier which allows tracking and monitoring of delivery status for your returns.For most efficient processing of your return we suggest to you start a return on BenQ Member Club. In case your product is delivered technically broken or damaged and if you want to only partially return please contact our support team directly. In case of damaged or broken product you obtain a return merchandize authorization (RMA) number prior to returning your product, by contacting our support team.

5.6 You shall only bear the direct cost of returning the products, if you choose the carrier not recommended by BenQ.You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

5.7 If you want the performance of services to begin during the withdrawal period provided for in clause 5.2(a) we require that you make an express request and that you acknowledge that you will lose your right of withdrawal once the service has been fully performed. If you exercise the right of withdrawal after having made such request but before the service has been fully performed, you shall be liable to pay us reasonable costs, consisting of an amount which is in proportion to what has been provided until the time you have informed us of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by you to us shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.

5.8 In the following situations you do not have a right of withdrawal:

a. service contracts after the service has been fully performed if the performance has begun with your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the contract has been fully performed by us;

b. the supply of products made to your specifications or clearly personalised;

c. the supply of sealed products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

d. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

5.9 The burden of proof of exercising the right of withdrawal in accordance with this clause 5 shall be on you. Except as provided for in this clause 5, you shall not incur any liability as a consequence of the exercise of the right of withdrawal.

 

6. Delivery and Execution

6.1 Unless we have agreed otherwise on the time of delivery, we shall deliver the products by transferring the physical possession or control of the products and/or commence provision of services to you without undue delay. If you are a consumer this shall be no later than 30 days from the conclusion of the contract.

6.2 Where we have failed to fulfil our obligation to deliver the products and/or commence the provision of services at the time agreed upon with you or within the time limit set out in clause 6.1, you shall call upon us to make the delivery and/or commencement within an additional period of time appropriate to the circumstances. If we fail to deliver the products and/or commence provision of services within that additional period of time, and you are a consumer, you shall be entitled to terminate the contract.

6.3 The above shall not be applicable to sales contracts and/or services contracts where we have refused to deliver the products and/or commence the provision of services or where delivery or commencement within the agreed delivery period is essential taking into account all the circumstances attending the conclusion of the contract or where you inform us, prior to the conclusion of the contract, that delivery by or on a specified date is essential. In those cases, if we fail to deliver the products and/or services at the time agreed upon with you or within the time limit set out in clause 6.1, you shall be entitled to terminate the contract immediately.

6.4 If you are a consumer, upon termination of the contract in accordance with clause 6.2, we shall, without undue delay, reimburse all sums paid under the contract.

6.5 If you are a consumer, in addition to the termination of the contract in accordance with clause 6.2, you may have recourse to other remedies provided for by national law.

6.6 Unless we have explicitly agreed otherwise, orders are shipped on weekdays (Monday through Friday), except for applicable national holidays in the country where Trader has its registered office. You will receive a shipment confirmation e-mail with carrier tracking information on the day that your order ships from our warehouse. When an order is placed, it will be shipped to the shipping address designated by you as long as that shipping address is complete and compliant with the shipping restrictions contained on the Site. All shipments are made by an independent third party carrier chosen by us. Shipping dates on the Site are estimates and are not binding. We will inform you by email upon shipment of a product. In case of conflict between this clause 6.6 and another part of clause 6, that other part shall prevail.

6.7 Subject to clause 6.9, the title, risk of loss of or damage to the products shall pass to you when you or a third party indicated by you and other than the carrier has acquired the physical possession of the products.

6.8 Our standard shipping charges are based on the total value and/or size and/or weight of merchandise shipped in a single shipment and the shipping address. Charges for expedited delivery, if applicable, are in addition to the standard shipping charge. Standard and expedited shipping charges will be displayed on the Site before you place your order.

6.9 We retain title to all products shipped until we have received final payment in full. The retention of title also applies until any other claim(s), whether or not related and to the extent permitted by law, that we may acquire against you as a result of your failure to comply with one or more of your obligations towards us have been fulfilled.

 

7. Price and Payment

7.1 The prices displayed on the Site are the total prices quoted in the applicable currency based on the location you have selected, inclusive of taxes, or where the nature of the products and/or services is such that the price cannot reasonably be calculated in advance, the Site shall display the manner in which the price is to be calculated, as well as, where applicable, all additional freight, delivery or postal charges and any other costs or, where those charges cannot reasonably be calculated in advance, the fact that such additional charges may be payable.

7.2 In the event of a pricing error on an item and/or service that you have ordered, we will notify you and await your approval of the corrected price before continuing to process your order. Your credit card or other payment instrument will be billed by Trader and the charge may appear on your statement as “BenQ Europe B.V.”. If you do not wish to proceed, we will promptly refund any amounts previously billed.

7.3 If your payment has been processed by Paypal, all PayPal transactions, including a refund, are subject to the PayPal Privacy Policy.

 

8. Warranty

8.1 We warrant the customer for a period of two (2) years from delivery of the product, the product will be in compliance with the contract, the manufacturer’s specifications and warranty terms supplied with the product, the reasonable requirements of usability and/or reliability, and the existing provisions of the applicable laws and / or governmental regulations on the date the contract was entered into. Furthermore we warrant that services shall be in conformance with their service description and will be performed during the applicable service period. This warranty does not apply to products damaged by misuse, accident, or normal wear and tear. In the event of a defect, please contact our support team via the Site or by calling our technical call centre. www.benq.eu/en-eu/support/contact-us/call-us.html

8.2 The following clause does not apply if you are a consumer. Our sole obligation under the warranty at clause 8.1 will be at our option to repair or replace the product.

ALL IMPLIED WARRANTIES OF QUALITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE WARRANTY AT CLAUSE 8.1. TRADER DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL TRADER BE LIABLE FOR ANY LOSS OF DATA, REVENUE OR PROFIT, OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, LOSS OF BUSSINESS AND REPUTATION, HOWEVER CAUSED, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT OR SERVICE, EVEN IF TRADER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL TRADER’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE.

IN NO EVENT WILL TRADER BE LIABLE FOR ANY LOSSES OR DAMAGE INCURRED BY ANY BUSINESS, TRADE, CRAFT OR PROFESSION CARRIED ON BY YOU OR ANY OTHER PERSON USING PRODUCTS AND/OR SERVICES PURCHASED UNDER THESE TERMS.

8.3 Warranty returns are limited to each product's individual warranty as defined on our Site. If you experience a problem with your BenQ product, we suggest you first contact our support team for assistance. www.benq.eu/en-eu/support/contact-us/call-us.html

8.4 Some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The above warranty gives you specific legal rights. If you are a consumer, these rights do not affect your legal rights under applicable national legislation governing the sale of consumer products and services.

 

9. Liability

9.1 Unless provided otherwise in these General Terms and Conditions, we are not liable (for damages or otherwise)in connection with these General Terms and Conditions and any orders, products, services, or purchases except (a) to the extent damages arise from our or our representatives’ or agents’ intentional or grossly negligent conduct, (b) for death or personal injury or damage to property caused by our defective products and/or services, (c) for death or personal injury caused by our or our representatives’ or agents’ negligence, or (d) to the extent our liability cannot validly be excluded under applicable law.

9.2 If you are a consumer, subject to clause 9.1, we are only liable for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions and in no event are we liable for any loss of data, or for any special, indirect, consequential, incidental or punitive damages. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The foregoing does not affect your non-excludable statutory rights and only applies to the extent permitted by the applicable law.

 

10. Assignment

10.1 The contract formed under these General Terms and Conditions is personal to you and you are not permitted - nor will it legally possible - to assign or transfer it in full or in part to any other person without the Trader’s prior written consent. The Trader has the right to assign the contract in full or in part to any company or entity for business reasons and provided this would not serve to reduce the guarantees for the consumer.

 

11. Personal information and your privacy

11.1 We comply with all data protection laws and will use data which could be used to identify you personally (“Personal data”) only as set out in the Privacy Policy which can be found on our Site.

 

12. Applicable law, exclusive jurisdiction and export control

12.1 If you are a consumer: notwithstanding anything to the contrary in specific applicable contractual terms, these General Terms and Conditions and your purchases are governed by Dutch law without regard to conflict of laws principles. You submit to the non-exclusive jurisdiction of the courts where Trader has its registered office.

12.2 If you are not a consumer: notwithstanding anything to the contrary in specific applicable contractual terms, these General Terms and Conditions and your purchases are governed by Dutch law, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. Any dispute arising from or in connection with these General Terms and Conditions and your purchases shall be submitted to the exclusive jurisdiction of the courts where Trader has its registered office.

12.3 The rights you have under these General Terms and Conditions are in addition to and do not affect the statutory rights and remedies you have under applicable consumer protection law. In the event of conflict between these General Terms and Conditions and applicable consumer protection law, your statutory rights under applicable consumer protection law shall prevail.

12.4 Please note that E.U. export laws may forbid or restrict you to export any products you may have purchased from us. Certain products (such as ‘dual use’ products) may not be sold, leased, or transferred to restricted countries, restricted end-users, or for restricted end-uses. Additionally, the laws of the country where products would be delivered or used, may also apply. You agree to abide by all such laws. 

 

13. Contact details and complaint procedure

13.1 A complaint regarding our services or product can be sent to us using the contact form on our Site.

13.2 If you would like to contact us, you can reach us through the following channels:

Contact form: www.benq.eu/en-eu/support/contact-us/email-us.html 

Call centre: Find your call information on this page:

www.benq.eu/en-eu/support/contact-us/call-us.html 

 

14. Model withdrawal form Download here

Download here

Please complete and return this form only if you wish to withdraw from the contract

— To

BenQ Europe B.V.

www.benq.eu/en-eu/support/contact-us/email-us.html 

 

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*)/for the provision of the following services (*),

— Ordered on (*)/received on (*):

— Order number (if available):

— Your name:

— Your address:

— Your signature (only if this form is notified on paper):

 

— Date:

(*) Delete as appropriate.

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