Policy Center
Return Information BenQ Shop

1. Order
2. Delivery
3. Cancellation
4. Return

 



1. Order

BenQ strives for fast deliverance of your ordered goods. Therefore we try to inform you the best possible about the delivery time. The delivery time is above all depending on the stock availability:



In Stock
The products ordered by you are in stock. Our products are dispatched by UPS.
WEEE fee regarding environmental waste disposal is included in product price.



Not in Stock
The products ordered are not in stock. In case delivery is not possible due to product unavailability BenQ will contact the customer regarding the case.

 



2. Delivery

BenQ shipping cost rates are listed here:

 

Location

Box Weight: 0-4 Kilo*

Box Weight:  4.1-7.5 Kilo*

Box Weight: 7.5 Kilo and higher*

Netherlands

€ 3.95

€ 4,95

€ 6,95

Belgium

€ 4,95

€ 5,95

€ 7,95

Germany

€ 4,95

€ 5,95

€ 7,95

Luxemburg

€ 5,95

€ 6,95

€ 8,95

France

€ 7,95

€ 8,95

€ 9,95

UK

£ 6.95

£ 7.80

£ 8.70

Spain

€ 9,95

€ 11,95

€ 14,95

Portugal

€ 11,95

€ 12,95

€ 15,95

Austria

€ 8,95

€ 9,95

€ 12,95

Italy

€ 8,95

€ 9,95

€ 12,95

Ireland

€ 9,95

€ 11,95

€ 14,95

Poland

€ 16,50

€ 20,38

€ 23,07

Czech Republic

€ 16,50

€ 20.38

€ 23,07

 

* Box weight is calculated over the single heaviest box weight in the order. No extra shipping costs will be calculated if multiple products are ordered. Prices are including VAT.



Excluded Regions
Regions of these countries that BenQ Online shop that are excluded from shipping are:
Azores, Madeira, Canary Islands, Shetland Islands, Channel Islands including Guernsey & Jersey & Overseas Territories of France, Cities of Ceuta & Melilla belonging to Spain .



Excluded European Shipping countries
BenQ Online Shop does not ship to Norway, Sweden, Denmark, Finland, Switzerland, Iceland, Slovakia, Russia, Belarus, Hungary, Romania, Bulgaria, Slovenia, Croatia, Serbia, Macedonia, Montenegro Greece, Lithuania, Latvia and Estonia.



Tracking number
At the moment BenQ ships your order you will receive an email containing the UPS tracking number and notification that you invoice is ready for download in your BenQ Club account.

 



3. Cancellation



There are 2 ways to notify BenQ of cancellation of your order.

1. Log in to your My BenQ account and cancel the order in you order overview at ‘My Order History’. BenQ will be informed about your cancellation. The cancellation button will only appear in case you’re order has not been internally approved by BenQ. Make sure to do the cancellation request within 6 hours after ordering.



2. Call BenQ and inform us about the cancellation during business hours: www.benq.eu/en-eu/support/contact-us/. This does not guarantee we can hold your order from shipping, in case it is shipped you will need to refuse it at the moment of delivery.



Please keep in my mind with cancelling that:
- Partial cancellation is not possible, the whole order will be cancelled
- Order cancellation can only be done before the order is shipped.
- If the order already has been shipped to your address you need to refuse the order at door at the moment UPS delivers.

After cancellation is completed it can take up to 10 working days for the order amount of to be refunded back to your account. If paid by Credit Card (Mastercard, VISA or American Express) or PayPal the refund will be returned via these payment methods.

You can download an example Withdrawal Form: LINK

 

4.Returns

 

Faulty or Defective Product

In the unlikely event your received product is faulty or defective, we will gladly offer you a repair/ exchange should you wish to keep the product.
To apply for a repair/ exchange, please submit an inquiry with our Customer Care via this link: www.benq.eu/en-eu/support/contact-us/.
For a speedy process, please:
- Provide a copy of the invoice, which can be downloaded via your BenQ account.
- Describe the issue(s) as detailed as possible.
- If applicable, provide photographs of the issue(s).


Partial Return (after ordering multiple products)

Have you ordered multiple items and wish to return an item/ some items, but not the whole order?
To apply for a partial return, please submit an inquiry with our Customer Care via this link: www.benq.eu/en-eu/support/contact-us/
For a speedy process, please:
- Provide a copy of the invoice, which can be downloaded via your BenQ account.
- List the item(s) which you want to return.
- If item(s) is/ are defective, please describe the defect.

Note: Do not request a return via your BenQ account if you wish to return just a part of your order.


Refund

To apply for a refund, please follow the steps below:
- Log into your BenQ account (https://club.benq.eu/)
- Look up the order and press the “return” button next to it.
- We will contact you shortly after by email to finalise the process.

 

Return costs

Free Return within 30 days
As a consumer, you have the right to return the product according to EU rules within 14 days. At BenQ, you have a 30 day period to return the item(s). This period starts at the moment your products have been received at the shipping address. BenQ does accept free returns within the 30 day period. After you contact with BenQ, we will provide you instructions on how to return the order.


Terms of return
- Properly package the order and use the original box in order to prevent damage during transport
- Return the complete packaging including all cables and accessories
- Product should be without damage
- On the shipping label, display the order number of your item(s)
- You have received a confirmation with the proof of the return, which includes a tracking number

 

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