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Popular FAQs

FAQ / Product / Specification

Does the USB Type-A slot on the projector support reading file or displaying content from a USB drive or portable drive?

No, the USB Type-A slot is not for file access but for power supply to external devices. Moreover, TK800 does not have the tool or software that supports reading or displaying file from a USB drive.

FAQ / Product / Explanation

Can I use GV1 to watch Netflix?

Yes. there are many ways to watch Netflix:1. Use your own laptop (Windows/MacOS) to stream mediaMake sure both GV30 and the laptop are under the same wireless network.Please refer to the video for more details: https://youtu.be/Bh0RNPDqtlE

FAQ / Product / Application

How can I set up ARC and eARC on a BenQ projector?

Please visit the link below and follow the instructions provided to set up ARC/eARC functionality.

FAQ / Product / Application

How can I enable FreeSync on a BenQ monitor?

FreeSync is always active on the monitor by default.Please toggle FreeSync ON from the graphics card control center.Once the monitor receives the FreeSync signal, FreeSync will be activated on the monitor.To disable FreeSync, please toggle FreeSync OFF from the graphics card control center.

FAQ / Product / Application

How do I turn on the Low Blue Light function from the monitor's OSD menu?

The Low Blue Light menu of this model can be accessed by a hotkey. You can turn on the Low Blue Light OSD menu by selecting "-" OSD button at the lower side of the monitor.

FAQ / Product / Troubleshooting

I cannot use the Android TV dongle's remote control to control Android TV system or my projector? How can I fix it?

Please follow the steps below to do troubleshooting:1. Power cycle the projector and wait for 5 mins then check if the issue is still up.2. Check if the Android TV dongle (QS01) is installed in the specific HDMI port. If not, please fit in the dongle and check again.3. Check if “BenQ HDMI Media Streaming (QS01)” is “ON” in the OSD menu. If not, please turn it ON and power cycle the projector.

FAQ / Product / Application

My BenQ monitor doesn’t support USB-C. Can it connect to an M1 MacBook via a Thunderbolt 3 (USB-C) to DisplayPort or HDMI adapter?

If your BenQ monitor uses HDMI, DisplayPort, and Mini DisplayPort for video output > input, it will work with any properly-certified and made USB-C to DisplayPort or HDMI adapters. But in order to get the best experience, we suggest you buy Thunderbolt 3 (or USB-C Alt Mode) compatible monitors.

FAQ / Product / Application

How do I use the projector to watch Netflix?

Yes, it is possible to do so, please follow the instruction below.Before starting, please make sure you’ve updated the firmware to the latest version.1. Download “Apps Manager” from Google play on your projector2. Download “Netflix” app3. Allow all Netflix access4. Please user “BenQ Smart Control app” on your phone for navigationFor the most user-friendly experience, make sure to download "BenQ Smart Control" app via Google Play or App Store to control Netflix smoothly. Learn more about BenQ Smart Control app:*NOTE: You CAN NOT cast Netflix on the projector via any wireless casting because of copyright protection policies.

FAQ / Product / Application

What is the Maximum length of HDMI cable I can use?

With Ultra High Speed HDMI® Cable you can go up to 5m for 4K content. For more detail, please visit:https://www.hdmi.org/spec21sub/ultrahighspeedcable

FAQ / Product / Application

What is IPS glow and how can I make it less visible?

Due to the technology used on IPS panels, some monitors have inconsistent brightness when observed from different angles and distances. This appears like a glow that’s somewhat visible when the screen is either all black or showing dark content. As IPS glow is technology-related, it cannot be completely prevented or eliminated. Thus, it has been widely accepted as a unique feature of IPS panels. This phenomenon is exclusive to IPS monitors and is far more common than TN/VA light bleed, although not as severe when it does happen.There are some setup tips that you can try to make the IPS glow less visible:• Increase the ambient lighting in the room where the monitor is being used.• Lower the brightness level of the monitor via the OSD menu.• Adjust the height and tilt of the monitor until you find the right angle where the glow is least visible.• Place the monitor a little bit further from your seating position.

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