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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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How to setup BenQ display Pilot 2 and fix it not working issue

04-28-2025

For more information, refer to the video link below



1. Ensure the video cable is directly connected to your PC and the monitor without using a docking station. For Mac devices with M-series chips, some cannot sync with BenQ monitors via HDMI, so it’s recommended to use a Thunderbolt 3/4 (USB-C) or USB-C to DisplayPort cable when using Display Pilot/Display Pilot 2.

2. Ensure the DDC/CI in the monitor’s menu is enabled.

3. Double-click the .dmg file and Drag and Drop the icon of Display Pilot 2 to Applications for the installation.

Applicable Models

Display Pilot 2, EW2790U, EW3290U, MA270U, MA320U, PD2506Q, PD2705Q, PD2705U, PD2705UA, PD2706QN, PD2706U, PD2706UA, PD2725U, PD2730S, PD3205U, PD3205UA, PD3220U, PD3225U, PD3226G, PD3420Q, RD240Q, RD280U, RD280UA, RD320U, RD320UA

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