Remote Work & Learning
Projector
Monitor
Lighting
Interactive Display | Signage
Remote Work & Learning
Store
This firmware update improves the Rainbow Effect issue
Q1: Am I capable of installing the firmware by myself?
A1: Yes, this is a simple installation. You can do it by yourself easily. Just follow the step-by-step instructions (below.)
Q2: How long will the entire installation procedure take?
A2: The installation procedure will take 5 minutes.
Q3: What equipment is required for the installation?
A3: One USB-A to USB-A cable
Laptop or desktop computer with Microsoft OS.
A MacBook cannot be used.
Q4: Can I read the USB-A via the USB-C to USB-A cable?
A4: No, you cannot. You must use the USB-A port to read the file.
Q5: I read somewhere that a user had to ship the item back to your service center to get the update? Why?
A5: In a previous Reddit post, we asked the user to return the item for the firmware update. Now, the firmware update is currently and conveniently available for anyone to easily install via The BenQ Website.
Q6: If upgrade failed, can I recover download?
A6: Yes, please unplug power cord and press “up” and “down” key at the same time then plug in power cord, projector will be reset and you can try to upgrade firmware again.
Q7: If I still have a question about the installation, how can I reach the service center?
A7: You can scan the QR code below to chat with our service team.
<insert picture 01>
For a live call, please use the phone number : 1-866-600-2367
Step 2
Connect QS02 to the projector and follow the instructions to pair the Android remote with the QS02 Android TV stick.
