Price Qty

Summer Deals at the BenQ Shop! July 21st - August 31st, 2025

Shop Now

Summer Deals at the BenQ Shop! July 21st - August 31st, 2025

When an Apple MacBook Pro 2017 is connected to the USB-C port of the monitor, only the 30 HZ refresh rate is available and other options are greyed out. Why?

05-31-2024


Please open the OSD menu and go to System > USB > USB-C Configuration > WQHD@100Hz + USB 2.0 to setup the monitor and resolve this problem.

Applicable Models

EX3501R

Was this information helpful?

TOP