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Android TV cannot connect to Wi-Fi. How can I fix this problem?

04-18-2023

Please refer to the following troubleshooting steps to fix Android TV connection issues.

1. Check if there’s any access restriction active on your Wi-Fi router

    • If access restriction is active, please disable it in router settings and try to
       re-connect to the Wi-Fi router  by going to “Settings” > “Network
       Internet”on Android TV. 

    • If there’s no access restriction active, please go to step 2.

2. Check if a network connection is available by restarting the Wi-Fi router
    and Android TV by going to “Settings” > “Device Preferences” > “Reboot”

     • You may refer to this video for more details:

    • If a connection is still not available, please go to step 3

 

3. Check if the latest dongle firmware is running on your Android TV by
    going to “Settings” > “About” > “Build”

    • You may refer to this video for more details: 

   • If you're not running the latest firmware, please update the dongle
     firmware by connecting to another network

   • If the latest firmware is installed, please go to step 4

 

4. Check if the connection to the mobile hotspot is working by going to
    “Settings” > “Network & Internet” on Android TV

    • If a connection is still not available, please reach out to the BenQ service
      center in your area for further assistance

Applicable Models

GP500, GS50, GV11, GV30, TK700STi, TK850i, V7000i, V7050i, X1300i, X3000i

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