V5000i Q&A

Does the V5000i project images larger than 100”?

V5000i guarantees a clear image in the size range of 70" to 100". When projecting images larger than 100", there may be slight blurring at the corners.

Why does the V5000i need to be paired with a specified projection screen? Why can't I use a separate screen which I purchase and assemble on my own? Is using another screen not as effective?

The SNS21 is a screen designated for use by BenQ, that is suitable for use in brightly-lit rooms. Due to the wide array of projection screens on the market, BenQ cannot guarantee the effectiveness of screens other than the SN21, which has been specially designed by BenQ's lab to work with the V5000i. As such, we can guarantee that in a brightly-lit room, the visuals and colors produced by the V5000i coupled with an SN21 screen are as detailed and true-to-life as can be.

Can a TV projector be used with the lights on?

Yes, we strongly recommend that you use an Ambient Light Rejecting (ALR) screen to ensure the best visual quality is attained, especially in well-lit environments. A light resistant screen can increase the contrast, clarity, and overall visual quality of your TV projector, although darker environments still allow for better visual quality.

Does the V5000i support the full functions of HDMI version 2.1?

No, the V5000i HDMI port only supports the 4K@120Hz input / 1080p@120Hz output and Auto Low Latency Mode (ALLM).

What is Auto Low Latency Mode (ALLM)?

Auto Low Latency Mode is designed to minimize input lag and provide gamers with a smoother and more responsive gaming experience. By automatically detecting when a game is being played, ALLM optimizes the display's settings to reduce input lag and improve the gaming experience.

Does the projector support HDMI Audio Return Channel (eARC)? How do you enable this function?

Yes, the TV projector supports eARC on its HDMI-2 port (marked as Audio Return+). Please follow the instructions below to enable the eARC function on the projector from the OSD menu.

Audio > Audio Output > Audio Return+ > OK

1. Manually enable Electronic Control by configuring the SYSTEM SETUP: ADVANCED > HDMI Settings > Electronic Control setting to ON.

2. Enable ARC by configuring the SYSTEM SETUP: BASIC > Sound > Audio Return (HDMI-2) setting to ON.

Can I turn on the Local Contrast Enhancer or MEMC while watching HDR10+ content?

When watching HDR10+ content, you cannot enable Local Contrast Enhancer (LCE) at the same time. This is because HDR10+ does not allow additional contrast enhancement functions to be enabled, as they may conflict with other contrast-enhancing algorithms. However, it is okay to enable Motion Estimation and Motion Compensation (MEMC) at the same time.

How to watch HDR10+ content?

If your player and video both support HDR10+, your projector will automatically activate when it receives an HDR10+ format through HDMI. However, if one of the player, video, or projector does not support HDR10+ format, the content will only be played in the standard HDR10 format.

What if the views are swapped when I use 3D glasses with the projector?

Go to the DISPLAY: 3D > 3D Sync Invert setting in the OSD settings menu to switch 3D Sync Invert to ON and the view should return to normal.

Why is BenQ Home Projector’s 4K resolution a True 4K?

True 4K UHD must deliver 8.3 million pixels on the screen. Please read on to learn more about this topic. According to criteria set by the CTA (Consumers Technology Association), 4K UHD must deliver 8.3 million pixels on the screen in order to be considered True 4K resolution. By harnessing the most advanced DLP 0.47” DMD (Digital Micromirror Device), our projectors utilize millions of micromirrors with quick adjustment speeds, as well as the advanced image processing capabilities of the DLP 4K UHD chipset to achieve CTA’s 4K UHD specifications (8.3 million distinct pixels for each frame), resulting in four times the resolution of Full HD 1080p.

What makes BenQ Home Projector's True 4K outperform a 3LCD projector's 4K-Enhancement?

BenQ delivers 8.3 million distinct pixels. Please read on to learn more about this topic. BenQ delivers True 4K UHD with 8.3 million distinct pixels, as opposed to the 4K Enhancement our competitors' 3LCD projectors use which only produces around 4.1 million pixels. This difference makes the picture quality of our projectors more appealing to movie enthusiasts and those seeking a big-screen cinematic experience.

Can I watch 4K content on the projector without connecting to an HDMI source?

Yes, you can watch 4K content via the YouTube app.

If I enable the keystone function in the projector, will the input lag be impacted?

Yes, since image processing is required for the keystone function, input lag will be slightly longer* but not affecting the smoothness in games when the keystone is enabled. *Latency will hardly be noticeable with keystone function enabled, as lag time merely increase no more than 1 frame (4ms~16ms).

What type of 4K HDR signal is compatible with the projector?

The compatible resolutions is 3840 x 2016 in pixels at 24/25/30/50/60 (Hz). Please read on to learn more about this topic.

To automatically detect HDR content, please make sure your 4K player is sending a compatible 4K HDR signal to the projector.

1. Compatible resolutions: 4K x 2K (3840 x 2016 in pixels) at 24/25/30/50/60 (Hz).

2. Compatible HDR signals:

• 4K/60p (60 Hz) 4:4:4 supports up to 8bits

• 4K/60p (60 Hz) 4:2:2 supports up to 12bits

• 4K/60p (60 Hz) 4:2:0 supports up to 12bits

• 4K/24p (24 Hz) 4:4:4 supports up to 12bits

• 4K/24p (24 Hz) 4:2:2 supports up to 12bits

• 4K/24p (24 Hz) 4:2:0 supports up to 12bits

Is my home suitable for installing this projector?

To achieve optimal installation and the best visual quality, we strongly recommend that you read through the link below to see if your home environment is suitable for this product. https://www.benq.com/en-us/knowledge-center/knowledge/what-you-need-to-know-before-you-buy-your-laser-tv.html

What type of connections on the projector supports HDR10/HLG/HDR10+?

The projector will automatically detect HDR10/HLG/HDR10+ and display compatible signals from sources connected to HDMI (HDCP2.2).

Will I be able to use my Chromecast / Amazon Fire / Roku / Apple TV?

Yes. You can connect the device to the projector's HDMI port

How do I connect a Fire Stick or Roku stick to the projector?

Check out the following information to learn more.

1. Plug the Fire TV / Roku Stick device into the projector's outside HDMI port.

2. Plug one end of the USB cable into your Fire TV / Roku Stick, and connect the other end of the USB cable to the power adapter. Then plug the power adapter into an electric outlet.

What devices does the projector support wireless projection for?

The projector supports wireless projection with smartphones (iOS & Android) and laptops (Windows, Chrome & MacOS).

There are 2 ways to transmit audio and video content via wireless projection: WLAN mode and mobile hotspot mode.

* Please click to activate the "Wireless Projection" app on the home screen before casting.

* Due to the content protection mechanism for some subscription-based streaming platform, mobile devices may not be able to mirror or cast the content of certain streaming services, such as Netflix, Fox+, Catchplay, iTunes, etc.

The content you can cast via Airplay and Chromecast:

• Photos, videos, and music files on your mobile phone.

• Webpages

• Content on Youtube

• Music Apps (e.g. Spotify)

• MS Office documents and emails

How do I ensure a smooth wireless casting experience with the projector?

This depends on the bandwidth provided by the Wi-Fi router as well as how many competing wireless devices are in the immediate range. If stuttering occurs during projection, please check if the Wi-Fi is working properly without any issues.

The projector has both 2.4G and 5G channels. We recommend switching both your home Wi-Fi router and the projector to the 5G channel for smoother connections.

Can I use AirPlay / Google Cast to cast YouTube videos to the projector?

Yes. Just connect your iOS / Android device to the same Wi-Fi as the projector, then go to YouTube app on your device and you will see a casting icon, which you can press to start casting via Airplay / Google Cast.

Can I use AirPlay / Google Cast to cast Netflix from my smartphone to the projector?

No, the paid streaming apps such as Netflix, Prime Video, Hulu, and Disney+ have copyright protection that prevents mirroring from mobile devices due to policies enacted and enforced by content owners.

For more info on watching Netflix, please refer to: https://www.benq.com/en-us/knowledge-center/knowledge/how-can-i-stream-control-netflix-from-my-phone-on-a-projector.html

How can I optimize the dynamic contrast on my projector?

You can enhance the dynamic contrast by following these steps:

1. Select Local Contrast Enhancer and change the setting to High.

2. Select SmartEco Mode or Dynamic Iris (the applicable setting is based on your specific model).

NOTE: Local Contrast Enhancer, SmartEco Mode or Dynamic Iris settings may result in various gray out conditions depending on the settings for your model. Please adjust your projector's settings based on actual conditions.

How to upgrade the new firmware for better input lag of the projector?

Please follow the instructions below.

1. Prepare a USB flash driver and format the USB to FAT32.

2. Download the new firmware from the BenQ website (Support-> Software & Driver -> Firmware) and save it to your USB.

3. Make sure to plug in the AC power for a stable power supply. (DO NOT remove AC power while upgrading)

4. Plug the USB into the projector's Type-A port.

5. Press the “Projector Menu” button on the remote control.

6. Select “System” -> “System Upgrade” -> “USB Update”.

7. System will restart once the firmware upgrade is completed.

For more details on upgrading the firmware please refer to :

https://www.benq.com/en-us/support/downloads-faq/faq/product/application/projector-faq-kn-00067.html

Why does the 4K DLP Technology produce a slight high frequency noise?

In order to create smooth 4K resolution images, True 4K DLP Technology utilizes high speed pixel displacement and the superimposition of pixels to produce the 8.3 million pixels seen by the viewer. An end result of this process is a degree of vibration that may results in a slight or unnoticeable high-frequency noise.

To learn more about 4K DLP Technology, please refer to the link: https://www.benq.com/en-us/knowledge-center/knowledge/true-4k-uhd-home-projector.html

Can I watch Netflix on a projector using the Android TV dongle (QS02)?

You can directly open and enjoy Netflix via the Android TV dongle (QS02). The QS02 comes pre-installed with Netflix and streaming support for 4K content, which you can also browse through and control via the Android remote or projector remote(RCI074).

What’s the current Android TV operating system? How should I update to the next version once it is available?

The current Android TV operating system is 11.0. It's an over-the-air update when connected to the Internet once a new version is available. Please click the system notification on the home screen for OTA update and plug in the power supply during the update.

Can I use voice control on the Android TV dongle through Google Assistant?

Yes. Google Assistant can be used to access apps in areas where its available. Make sure the remote control is connected to the display via Bluetooth, and then press the mic button on the remote control to start a voice search.

How to connect your Bluetooth external devices with the Android TV dongle? Would there be any audio lag?

Connect your Bluetooth devices with the Android TV dongle by following steps.

1. Make sure the Android TV dongle is installed

2. Power on the display

3. Press the “Setting” button on the remote control or the screen > Remotes & Accessories > Add accessory > Activate Bluetooth-pairing mode and select your Bluetooth devices* on the screen > select “Pair”

*NOTE: Only one Bluetooth device can be connected at once. If you want to connect to external Bluetooth speakers or headphones, there will be minor audio lag, around 300ms, it's okay for listening to music but may experience minor latency while watching movies.

What streaming apps are available on the Android TV dongle (QS02)?

There are tons of the latest hit streaming apps, including Netflix, Disney+, Prime Video, Apple TV, HBO Max, YouTube, YouTube Music, Spotify, etc. You can download them from the Google Play Store.

How to cast & mirror my devices to BenQ smart home projector?

Yes, you can cast & mirror your device to BenQ smart home projector, please follow the instructions below.

For iOS/macOS devices:

1. Select the "Apps" category

2. Find and select "Wireless Projection"

3. Follow the on-screen instructions

4. Connect to the same Wi-Fi network

5. Cast/mirror your iOS device via AirPlay

For Android devices:

1. Stay on the ATV Home Screen

2. Select “Settings”

3. Connect to the same Wi-Fi network

4. Download the Google Home app from the Google Play Store

5. Cast/mirror your Android device by selecting "Settings/Connected Devices/Connection Preferences/Cast/

Select your Device"

6. Complete casting

For more details, please refer to the link: https://www.benq.com/en-us/knowledge-center/knowledge/how-to-start-benq-smart-home-projector.html

Can I configure different sound modes based on my preferences?

Yes, the projector has a built-in audio equalizer so that users can customize the sound output settings based on their preferences. You can choose from the following sound modes which are suited for different types of content. Please follow the instructions below to change the sound mode in the OSD menu: Audio > Sound Mode selection

Should I turn on 4K motion enhancer or not?

Well-known Hollywood director Chris McQuarrie and actor Tom Cruise have urged movie fans to disable motion-smoothing on their TVs, which causes the “soap opera effect,” making movies look like they were shot on high-speed video rather than film. To preserve the original filmmakers’ vision, our projector keeps 4K Motion Enhancer off by default to maintain the original 24fps frame rate that's recommended for movie. Catering to individual preferences, the projector still offers 4K Motion Enhancer to reduce motion blur in live sports events and fast-paced action in other HD programs.

Unlike traditional 1080p projectors’ whose 3:2 pull down duplicates frames, resulting in “judder” issues due to the mismatch between the refresh rate and 24fps frame rate, our projector’s 4K Motion Enhancer adds interpolated frames to eliminate judder for videos with smoother motion.

Can I use the projector as a wireless speaker? (with Android TV QS02 dongle)

Yes, you can utilize the wireless casting feature of the QS02 Android TV dongle to connect external wireless speakers or headphones.

1. Connecting external speakers to the projector: The projector can be paired with external speakers via Bluetooth by installing the QS02 dongle.

2. Playing audio from external devices (e.g., smartphones) through the projector's speakers: By connecting the external device and the QS02 dongle to the same Wi-Fi network, you can wirelessly transmit audio from the external device to the QS02 using the screen mirroring function (Airplay/Chromecast, etc.), and then play it through the projector's speakers.

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V5000i | 4K HDR 2500 lm RGB Laser Ultra Short Throw TV Projector voor films en gaming in lichte woonruimtes