BenQ offers a Professional Panel Guarantee that ensures no clear pixel defects on your purchased professional monitor. The Guarantee period is eligible the first 6 months after purchase, please find more information about the pixel policy in our warranty details.
BenQ products by default carry local warranties. These apply to the regions where the product was sold, and to that region only. Products can only be serviced under warranty in the region of sale and thus region of original warranty coverage.
That means if a customer located outside their original region of purchase wants to receive warranty services, they need to ship the product to an address within the original warranty region, where the product may be picked up. In-person delivery (carry in) to a local service partner is another option if the customer can arrange this. In both options, customers pay for the cost of the product arriving to the region of warranty service.
Sincerely with thanks,