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Popular FAQs

FAQ / Product / Application

Can I turn off the Eye Protection function?

Yes. Eye Protection default value is on. Users can turn it off in the OSD as below:SYSTEM SETUP BASIC >Eye Protection >OFF.

FAQ / Product / Application

How can I enable FreeSync on a BenQ monitor?

FreeSync is always active on the monitor by default.Please toggle FreeSync ON from the graphics card control center.Once the monitor receives the FreeSync signal, FreeSync will be activated on the monitor.To disable FreeSync, please toggle FreeSync OFF from the graphics card control center.

FAQ / Product / Application

Can I turn off the LED indicator?

Yes. If the LED indicator disturbs you at night, you can turn it off in the OSD menu as below:SYSTEM SETUP >ADVANCED >LED Indicator >OFF

FAQ / Product / Application

Can I connect Chromecast, Amazon Fire Stick, Roku, or Apple TV to the HDMI port for BenQ Android TV dongle?

It is not suggested, and BenQ won’t provide the warranty if the HDMI port is occupied by the 3rd streaming device other than BenQ Android TV dongle, for the 3rd streaming device may not fit in the space or design which is for BenQ Android TV dongle. However, you can connect your streaming device to other HDMI ports which are not for BenQ Android TV dongle.

FAQ / Product / Troubleshooting

When connecting an Amazon Fire TV Stick with the projector via a BenQ HDMI to USB-C adapter, the error message “No input source” appears. What can I do to fix this?

Please change the output resolution of the Amazon Fire TV Stick to 720p to fix this problem.

FAQ / Product / Application

When I connect my projector with a Bluetooth speaker, there is a lip sync problem. How can I fix it?

This results from the process of encoding and decoding audio and is unavoidable. Due to physics and distance, absolute zero latency is impossible, but there are two main ways to minimize lip sync issues:(1) Use an aptX or aptX-LL Bluetooth device to play audio. Note BenQ projectors only support the SBC (Sub-Band Codec) audio coding format. (2) Instead of Bluetooth, consider using wired speakers or headphones.

FAQ / Product / Application

How to upgrade firmware for BenQ GV and GS series projector?

Please visit the link below and follow the instructions to carry out firmware upgrades for your projectors.

FAQ / Product / Application

There's no audio output from my speakers when connected to the projector using ARC/eARC on projector. How can I fix this?

Please follow the steps below to carry out troubleshooting:

FAQ / Product / General

Can I Buy spare parts for my BenQ projector?

FAQ / Product / Application

Is the monitor compatible with PS5 (PlayStation 5) VRR (variable refresh rate)?

Yes, this model includes HDMI 2.1 and supports variable refresh rate on PS5.Please check if the firmware of the PS5 is the latest version.

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