How can I make sure whether it is safe when the device in use is hot?
The approved environment temperature range for InstaShow/ InstaShow S in operation is 0~40 °C. The upper temperature limit of InstaShow/ InstaShow S TX and RX ambient is 95 °C.
When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use.
How to fix the screen that turns grey in sleep mode when displaying images through InstaShow/InstaShow S and projector?
Yes, it is normal. Laptop will stop HDMI output when it is in sleep mode. Please wake the laptop up and the image will be displayed on screen again.
How to fix the screen that shows "HDMI Searching" when it's displaying laptop's image through InstaShow/InstaShow S?
Please check if the display of laptop has been set to "Extend screen" or "Duplicate screen".
There is a message which says "Invalid system time" on the standby page. How do I remove it?
Please connect the host to the network with an RJ45 cable. The host will then update with the local time and the message will disappear.
Touch gestures are not correctly presented on my display. How can I fix this issue?
You can fix this problem via the Screen Scale setting in Web Management. To adjust Screen Scale settings, please click the Adjustment button, then use the toggle buttons to scale the video to fit the screen.
The button is unstable or not waking up if the laptop goes into sleep mode. How could I do to fix it?
The problem is related to the fact that in the battery plan, most of the laptop components deactivate when not used for a certain time. Please follow below steps to fix this problem.
(1) Adjust the power plan so that the USB does not deactivate while running on battery
(2) Unplug and plug TX
Why does Wi-Fi connection speed drop significantly during tests when mirroring?
Can I project 4K movie played with external software on a laptop that does not support 4K?
Yes, InstaShow/InstaShow S supports any content projection with "Extend screen" or "Duplicate screen" as long as the content can be played on a laptop. The output resolution will be up to full HD by InstaShow and 4K 30Hz by InstaShow S.
What is Web Management?
Web Management is an interface that enables users to configure the features of InstaShow/InstaShow S through a browser, such as Google Chrome, Internet Explorer, or Firefox.
Is a periodical restart of InstaShow S necessary? Will the transmission quality between Host and Button be affected if a periodical restart is not performed?
Yes, a periodical restart of InstaShow S is required. After 24 hours of usage, please power the WDC20 off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.
How to turn on InstaShow S (WDC20)?
The Button is powered automataically once plugged into your laptop. Charge Host of WDC20 by plugging it into a wall outlet.
How to turn on "Split Screen," one of the key features of InstaShow S (WDC20)?
There's 2 ways to turn on "Split Screen" :
1) Press the "Split Screen Key" on WDC20 Button.
2) Click "Split Screen" on the InstaShare app.
Can I use "Touch Back" on an interactive flat panel?
You can use "Touch Back" on an interactive flat panel under 2 circumstances:
1) The touch panel of the interactive panel works (USB HID required)
2) Connect Host to the interactive panel with a USB wire (USB Touch port on the interactive panel)
Can I use "Touch Back" when a touch-sensor is attached to my projector?
You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.
Is "Touch Back" compatible with Mac OS as well as Windows?
1) "Touch Back" supports multi-touch on Windows only. BenQ recommends using "Touch Back" on Powerpoint (Windows).
2) "Touch Back" supports single-touch on OS only. BenQ recommends using "Touch Back" on Keynote (MacOS).
*actual application will vary per software version
Can my mobile access the internet when connected to Host?
Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.
How could I do a wireless presentation from an Android Phone with InstaShow S?
For steps to do a wireless presentation from an Android Phone with InstaShow S, please refer to the tutorial video.
How to update the Host firmware via OTA?
For steps to update the Host firmware via OTA, please refer to the tutorial video.
How to pair a Button with a Host?
For steps to pair a Button with a Host, please refer to the tutorial video.
How to pair a Button with a Host via Web Control?
For steps to pair a Button with a Host via Web Control, please refer to the tutorial video.
What is the maximum workable distance between InstaShow/ InstaShow S button and InstaShow S Host?
The maximum workable distance is listed below:
InstaShow(WDC10, WDC10C): 8 meters
InstaShow S (WDC20): 15 meters.
What HDMI version does InstaShow/InstaShow S Button use?
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow/InstaShow S?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
What is the maximum length of HDMI cable to be used on InstaShow/InstaShow S ?
It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow/InstaShow S.
Can I use InstaShow/InstaShow S for 10-12 hours per day?
Yes, you can.
Does BenQ InstaShow/InstaShow S support Mac extended mode?
Do I have to install any software in advance in order to use InstaShow/InstaShow S?
No, no need to install any software. True plug and play.
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?
No. InstaShow/InstaShow S does not use any software or share PC's CPU resource. Therefore, InstaShow/InstaShow S performs well regardless of the performance of your PC.
Is InstaShow/InstaShow S compliant with HDCP?
Yes, InstaShow/InstaShow S is compliant with HDCP. When HDCP content is shared with InstaShow/InstaShow S, the HDCP content will be shown on the HDMI-compliant digital displays.
How to make the sound to output from the projector instead of laptop when playing video through InstaShow/InstaShow S?
Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".
How can I do wireless presentation with the WDC20 from an iPhone while browsing the internet?
We have a special tutorial video explaining how to do this. Please refer to the below:
What is the minimum internet connection bandwidth required for a smooth connection between the Host and the Button?
Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 6Mbps for 1080p 60Hz content.
Does touch back support multiple Windows-based PCs simultaneously?
Touch back works in split screen. However, only one PC can be controlled with touch back at any given time. The touch back function only works with the selected split screen.
How can I tell which laptop is controlled by my USB mouse?
When connecting a USB mouse to the Host, the whole screen can be controlled. That USB mouse can control the selected split screen.
How do I control my presentation with the InstaShow S?
To control your presentation with the InstaShow S, please refer to the following tutorial video: