Are you looking for a challenging position in a technical role? Supporting the whole of Europe?
BenQ is looking for you!
We are looking for someone who is pro-active, driven, solution-oriented, and patient to join our Technical Support Engineer (TSE) team within the Customer Care Department.
As a TSE, you will need to ensure the after-sales product quality, repair quality, and any technical support from our call center and installers.
Core Responsibilities
- Provide 2nd tier technical support for customers across Europe
- Assist installation partners during the installation process
- Deliver training to contact centers and service partners
- Support quality management initiatives, including New Product Introduction (NPI) quality monitoring
- Regular travels to the office in Eindhoven, NL
- Conduct occasional on-site visits within Europe with short notice (up to 1-day advance notice)
- Research, diagnose, and troubleshoot product-related issues, identifying and implementing solutions
What We’re Looking For
- Minimum of 3 years of relevant technical experience, ideally in the projector or large display industry
- Strong problem-solving skills with the ability to analyze and resolve complex issues
- Ability to clearly explain technical solutions in simple English—even to non-technical users
- Familiarity with standard operating systems such as Windows and macOS
- Basic knowledge of networking, including firewall configuration and network setup
- Excellent organizational skills with the ability to prioritize workload effectively
You’ll Succeed in This Role If You Have
- Excellent communication skills (both written and verbal) in English
- A collaborative mindset with the ability to work well in a team, as well as independently
- A proactive and customer-focused attitude
The Organisation
About BenQ Corporation
Founded on the corporate vision of “Bringing Enjoyment ‘N’ Quality to Life”, BenQ Corporation is a world-leading human technology and solutions provider aiming to elevate and enrich every aspect of consumers’ lives. To realize this vision, the company focuses on the aspects that matter most to people today – lifestyle, business, healthcare and education – with the hope of providing people with the means to live better, increase efficiency, feel healthier and enhance learning. Such means include a delightful broad portfolio of people-driven products and embedded technologies spanning digital projectors, monitors, interactive large-format displays, audio products, and lifestyle lighting. Because it matters.
About BenQ Europe
BenQ Europe, a regional office of BenQ Corporation with headquarters in the Netherlands, supports 10 sales offices across Europe. BenQ Europe offers a large product range with integrated technologies: ZOWIE eSports monitors and gears, LCD monitors, projectors, LED lighting products, interactive displays, and wireless presentation solutions.
www.BenQ.eu
Application
Applicants must be an EU resident or have an existing work permit allowing them to work freely in the Romania. If you believe you have the necessary qualifications and are interested in becoming a TSE within our Customer Care team then please send your CV in English via e-mail to the following address: Recruitment@Benq.eu. Providing us with a motivation letter is mandatory to make your application official.
