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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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I can't use the remote to navigate the projector's menus and other features. How can I fix this?

11-24-2023

Please follow the steps to fix the issue.

 

Step 1

Please press the Voice Search button on the remote to check that it is connected to the BenQ QS02.

Step 2

If your remote is not connected to the BenQ QS02, please restart your projector to enter the Bluetooth pairing process, and go to Step 3 if your remote successfully connects to the BenQ QS02 after rebooting.

Step 3

Press and hold the Play/Pause button on your remote if your remote is connected to the BenQ QS02.

Step 4

Then, press the Navigation and OK buttons to go to Settings > Device Preference > Display & Sound > HDMI CEC  > CEC, and turn on CEC if it isn't enabled already. Restart your projector to complete the process.

Applicable Models

QS02, TK860i, V5000i, W2710i, W4000i, GP100, GV31, X300G

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