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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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The remote control is not working with my Android TV. How can I fix that?

04-18-2023


Please check if a red light is flashing by pressing any button on your remote.


1. Check if the battery has been plugged in correctly and make sure the
    battery is not running low

    • If the battery is low or out of charge, please replace the battery and
      ensure the new battery is properly plugged in.  

    • If there's no issue with the battery, please proceed to step 2


2. Press any button on the remote control and check the light indicator color

    • If the remote flashes blue, please reach out to the BenQ service center in
      your area for further assistance

    • If the remote flashes red, this indicates that the remote is not connected
     to Android TV. Please wait for 30 seconds for a push notification to
     appear and allow you to pair the remote with the TV

    • To pair the remote control, press the "OK" button on the remote contr
      until the light flashes blue.

       You may refer to this video for more details about remote control pairing: 

Applicable Models

GP500, GS50, GV11, GV30, TK700STi, TK850i, V7000i, V7050i, X1300i, X3000i

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