How to troubleshoot InstaShow Button that does not seem to connect to InstaShow Host.

Please follow the below steps to test if the InstaShow Button is faulty:

1. Power off the InstaShow Host

2. Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. 

    Do not connect HDMI.  Only connect to USB 3.0.

Please wait for a few seconds and note the LED indicator on the InstaShow Button.

- If LED indicator is flashing in red, it means the InstaShow Button is working normally. Thus, the issue may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on how to deal with failed display.

- If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective.  Please contact a BenQ Authorised Service Provider for further assistance.