Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?

03-05-2021

  1. Login to your AMS Web using the admin account, then find the IFP and remove it. 
  2. Login to your DMS Cloud with the admin account, then find the IFP and remove it.
  3. Do a factory reset on the IFP.
  4. Re-bind the IFP with the DMS Client app.
  5. Add the IFP to the AMS service again.
  6. Enable the AMS service on the IFP.

Applicable Models

CP6501K, CP8601K, RE6501, RE7501, RE8601, RM5501K, RM5502K, RM6501K, RM6502K, RM7501K, RM7502K, RM8601K, RM8602K, RM8602S, RP6502, RP7501K, RP7502, RP8602, X Sign Broadcast, Account Management System, DMS (Device Management Solution), RM6503, RM7503, RM8603

Show less arrow-up

Was this information helpful?