Policy Center
EU Data Act Notice on Data Generated by User of Connected Product and Related Service(s)

 

Pursuant to Article 3 (3) of Regulation (EU) 2023/2854 (the “Act”), we hereby inform you, a user of BenQ Devices and Related Service(s), about the data generated by your use of such devices and services, whether the data falls under the scope of the Act, and your options for accessing these data.

 

Product

Projector

Product

Model list

Projector

MH560C, LH660, LH655C, LW655C, LH655, LW655, LW555C, LH740, LW610ST, LW610ST2

AK700ST, AH500ST, AH700ST, W5850, W5800, W4100i, W2720i, X3100i, X500i, GP520, TK700, TK700ST, TK710, TK710STi, TK705i, TK705STi, TH671ST, TH585P, TH685P, GV32, GV50, GV50P, V5000i, V5010i, TH575i

LH856UST, LW855UST, MH856UST+, MW826STH, MW826STH, MX825STH, MW809STH, MW809STH, MX808STH

BR9708, LU960UST, LU960UST+, LU895UST, LU960ST2, LU960ST, LK954ST, LU935ST, LH860ST, LH850ST, LK835ST, LH835ST, LK830ST, LH830ST, LW830ST, LH600ST+, LW600ST+, LU9800, LU960, LK935, LU935, LU930, LU785, LH750, LH650, LW650, MH560, MW560, MW560C, MX560C, MW561, MX560, MW550, LH550

 

1.       Data Generated
 

Related Service(s)*

N/A

Related Service(s)*

Whether data generated constitutes Product Data

N/A

No data generated by the use of a connected product is retrievable or accessible by BenQ or other data holder on behalf of BenQ (including via remote access) without User’s permission

Related Service(s)*

Types of product data that can be generated

N/A

Status data

Error messages

Settings and User configurations

Related Service(s)*

Product Data Format

N/A

.log (Accessible via local connection during operation)

Related Service(s)*

Estimated volume of product data

N/A

N/A

Related Service(s)*

Continuous and real-time generation of product data (available on request)

N/A

Real-time generation during operation only

Related Service(s)*

Whether your connected product has the ability to store data on your device or on a remote server

N/A

No data will be retained by or stored on the device or remote servers, and all data will be cleared once the device is powered off

Related Service(s)*

Data retention period (if data can be stored)

N/A

N/A (Transient data only)

Related Service(s)*

How users can access, retrieve, delete or transfer (if applicable) data and the technical means to do so **

N/A

By using software tool via a local connection while the device is powered on - Please refer to the service manual for your device, or contact our service team

 

*Related Service(s) means a digital service that can be linked to the operation of a connected product and that affects the functionality of this connected product, for instance by transmitting data or commands to it.

**If you are part of an organization, please contact your device administrators. For the reason of data security, only administrators or the user(s) with this role status can request data for the devices in an organization.

 

2.      Personal Data

If the generated data constitutes or includes personal data, we will make personal data available only when there is a valid legal basis under Article 6 of Regulation (EU) 2016/679 (GDPR) and only, where relevant, the conditions set out in Article 9 of that Regulation and of Article 5(3) of Directive 2002/58/EC (Directive on privacy and electronic communications) are met.

 

3.      Data Sharing Request

Where you choose to authorize a third party (a “Data Recipient”) to receive, access, and transfer the data concerning your use of a BenQ Device or Related Service(s), you can submit a request to us and specify the relevant contact details of the Data Recipient. Only Data Recipients located in the EEA are eligible. A signed agreement with the Data Recipient is a prerequisite for the commencement of the data sharing process.

 

4.     Agreement on Access and Use of Data

To comply with the EU Data Act and ensure the continued provision of our services, it is necessary to implement a contract regarding access to and use of data by the Users and the Data Recipients. The contract will govern the data access and use by Users of the eligible BenQ Devices and Related Service(s) and/or the Data Recipients. Please contact us to receive a copy.

 

5.     Contact Information

You can submit your request or inquiry via Contact Us form. You also have the right to lodge a complaint with any local authority designated under Article 37 of the EU Data Act.

 

 Last Modified: June 11, 2026

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