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4K UHD 75”Education Interactive Flat Panel Display | RP7502
Blending Interactivity and Health
Application
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
Learn more
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn more
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn more
How do I unbind the IFP from AMS?
The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
Learn more
How do I bind the IFP to AMS?
The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
Learn more
What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?
User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website:
https://service-portal.benq.com/login
Learn more
Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
Learn more
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn more
How do I check the YouTube content that played on Broadcast is copyrighted?
1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
Learn more
Why can't I cast to InstaShare 2 Host?
Please kindly check the following:
1. Make sure the client app/software is for InstaShare 2.
2. Make sure to enable the ports which are needed for InstaShare 2.
3. Make sure the client app/software and the host on BenQ display are connected to the same
network.
4. When client app/software and the host on BenQ display are in different VLANs, make sure that the
network of the school/enterprise supports inter-vLAN connection.
Does InstaShare 2 support Miracast?
Yes, InstaShare 2 supports Miracast.
Learn more
What languages are available in the InstaShare 2 interface currently?
InstaShare 2 support 28 languages as listed below.
Learn more
How can I bind and unbind BenQ services like DMS, AMS, and Broadcast?
BenQ provides Device Management Solution (DMS), Account Management Solution (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
Learn more
How to install InstaShare 2?
How to access cloud storage files via AMS?
How to access files from a USB storage device?
How to access files from the slot-in PC?
How to access files from a local network drive
How to access cloud storage files via Firefox?
How to use Duo Windows mode
How to link a cloud storage account to AMS?
1. Go to https://ams.benq.com.
Learn more
How to unlink a cloud storage account from AMS?
1. Go to https://ams.benq.com.
Learn more
How to enable AMS on the display
How to bind your display to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind your displays to the AMS account.
Learn more
How to add a corporate network drive to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to add a corporate network drive to the AMS account.
Learn more
How to access your cloud storage in BenQ Account Management System (AMS)?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to access your cloud storage in AMS.
Learn more
How to use Agent Mode in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
Learn more
How to install Apps through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to install Apps through DMS.
Learn more
How to bind your display to BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to bind your display to DMS.
Learn more
How to manage groups in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to manage groups in DMS.
Learn more
How to push OTA updates through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to push OTA updates through DMS.
Learn more
How to set a power schedule through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to set a power schedule through DMS.
Learn more
How to create user accounts in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
Learn more
How to manage user roles in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
Learn more
How to bind your display to X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
Learn more
How to push real-time messages from X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
Learn more
How to schedule messages in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
Learn more
How to manage tags in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
Learn more
How to manage users in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage users in X-Sign Broadcast.
Learn more
How can I set up the touch function in extended display mode?
Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
Learn more
Will BenQ continue updating its smart boards running end-of-life Android versions?
BenQ Board customers should experience minimal impact from Google's end of support for their Android versions
Many companies including BenQ offer smart boards that come with older versions of the Android operating system—including Android 8 (Oreo) or Android 9 (Pie). With Google periodically ending support for older Android versions, many customers are concerned about the possibility of no longer receiving bug fixes and security updates and how this may impact the performance and security of their displays.
BenQ customers can rest assured knowing that Google’s move will have minimal impact on their user experience. BenQ Boards running Android use a highly customized version of the OS that includes convenient user-friendly features such as widgets, bookmarks, and other helpful apps. BenQ will continue supporting all Android versions, regardless of Google’s support, by rolling out firmware updates. These will include new features, bug fixes, and security and privacy patches for official apps.
To ensure a smooth user experience, BenQ strongly encourages our smart board customers to consistently install the latest firmware and app updates and to follow best practices for network security. In terms of cloud security, BenQ cloud services and databases are hosted on secure Amazon cloud servers and regularly audited as part of the AWS Compliance Programs.
Through the regular release of firmware updates, BenQ is committed to keeping our customers secure. This means you can continue using our smart boards in your classroom and offices without fear of losing support for years to come.
Learn more
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
Learn more
How to install InstaShare2 without the virtual sound driver?
If you wish to install InstaShare 2 without the virtual sound driver (Instashare2Vad), please follow the steps in the video to install without it.
Learn more
How to change picture mode and open website through DMS automation?
Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.
Learn moreFurther Query
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
Learn more
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
Learn more
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn more
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn more
How do I unbind the IFP from AMS?
The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
Learn more
How do I bind the IFP to AMS?
The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
Learn more
What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?
User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website:
https://service-portal.benq.com/login
Learn more
Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
Learn more
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn more
How do I check the YouTube content that played on Broadcast is copyrighted?
1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
Learn more
Why can't I cast to InstaShare 2 Host?
Please kindly check the following:
1. Make sure the client app/software is for InstaShare 2.
2. Make sure to enable the ports which are needed for InstaShare 2.
3. Make sure the client app/software and the host on BenQ display are connected to the same
network.
4. When client app/software and the host on BenQ display are in different VLANs, make sure that the
network of the school/enterprise supports inter-vLAN connection.
Does InstaShare 2 support Miracast?
Yes, InstaShare 2 supports Miracast.
Learn more
What languages are available in the InstaShare 2 interface currently?
InstaShare 2 support 28 languages as listed below.
Learn more
How can I bind and unbind BenQ services like DMS, AMS, and Broadcast?
BenQ provides Device Management Solution (DMS), Account Management Solution (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
Learn more
How to install InstaShare 2?
How to access cloud storage files via AMS?
How to access files from a USB storage device?
How to access files from the slot-in PC?
How to access files from a local network drive
How to access cloud storage files via Firefox?
How to use Duo Windows mode
How to link a cloud storage account to AMS?
1. Go to https://ams.benq.com.
Learn more
How to unlink a cloud storage account from AMS?
1. Go to https://ams.benq.com.
Learn more
How to enable AMS on the display
How to bind your display to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind your displays to the AMS account.
Learn more
How to add a corporate network drive to the BenQ Account Management System (AMS) account?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to add a corporate network drive to the AMS account.
Learn more
How to access your cloud storage in BenQ Account Management System (AMS)?
To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to access your cloud storage in AMS.
Learn more
How to use Agent Mode in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
Learn more
How to install Apps through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to install Apps through DMS.
Learn more
How to bind your display to BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to bind your display to DMS.
Learn more
How to manage groups in BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to manage groups in DMS.
Learn more
How to push OTA updates through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to push OTA updates through DMS.
Learn more
How to set a power schedule through BenQ DMS (Device Management Solution)?
BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to set a power schedule through DMS.
Learn more
How to create user accounts in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
Learn more
How to manage user roles in BenQ IAM (Identify and Access Management)?
With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
Learn more
How to bind your display to X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to bind your display to X-Sign Broadcast.
Learn more
How to push real-time messages from X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to push real-time messages from X-Sign Broadcast.
Learn more
How to schedule messages in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to schedule messages in X-Sign Broadcast.
Learn more
How to manage tags in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage tags in X-Sign Broadcast.
Learn more
How to manage users in X-Sign Broadcast?
X-Sign Broadcast is a wireless broadcast system that can push alerts, messages and announcements during class.
This video will guide you on how to manage users in X-Sign Broadcast.
Learn more
How can I set up the touch function in extended display mode?
Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
Learn more
Will BenQ continue updating its smart boards running end-of-life Android versions?
BenQ Board customers should experience minimal impact from Google's end of support for their Android versions
Many companies including BenQ offer smart boards that come with older versions of the Android operating system—including Android 8 (Oreo) or Android 9 (Pie). With Google periodically ending support for older Android versions, many customers are concerned about the possibility of no longer receiving bug fixes and security updates and how this may impact the performance and security of their displays.
BenQ customers can rest assured knowing that Google’s move will have minimal impact on their user experience. BenQ Boards running Android use a highly customized version of the OS that includes convenient user-friendly features such as widgets, bookmarks, and other helpful apps. BenQ will continue supporting all Android versions, regardless of Google’s support, by rolling out firmware updates. These will include new features, bug fixes, and security and privacy patches for official apps.
To ensure a smooth user experience, BenQ strongly encourages our smart board customers to consistently install the latest firmware and app updates and to follow best practices for network security. In terms of cloud security, BenQ cloud services and databases are hosted on secure Amazon cloud servers and regularly audited as part of the AWS Compliance Programs.
Through the regular release of firmware updates, BenQ is committed to keeping our customers secure. This means you can continue using our smart boards in your classroom and offices without fear of losing support for years to come.
Learn more
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
Learn more
How to install InstaShare2 without the virtual sound driver?
If you wish to install InstaShare 2 without the virtual sound driver (Instashare2Vad), please follow the steps in the video to install without it.
Learn more
How to change picture mode and open website through DMS automation?
Please follow the step-by-step instructions in the video to change picture mode and open the website through DMS automation.
Learn more