Q&A

4K X-Sign Compatible Multiple Connectivity Smart Signage | ST550K 55''

The All-in-One Smart Choice for Businesses Big and Small

ST550K

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Application Further Query

Application

How do I delete/unbind the device from DMS Cloud?

If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
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Why can't a display be added into DMS Local?

Please update the device definition (JSON) under setting in DMS Local.

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Why can't the unit be turned on using DMS Local?

1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
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Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?

Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
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How do I obtain the log for X-Sign player 2.x app?

Please follow below steps to obtain the log for X-Sign player 2.x app:
(1) Switch X-Sign player to Manager mode by selecting "Manager" in "Switch Mode" form.
(2) Make sure the internet connection is available.
(3) Click "Upload device log (Manager mode)" in "Settings" form to create a placeholder file for the log.
(4) Create a file named "XSIGNDUMPLOG" in the root directory/folder of your USB flash drive. Note that "XSIGNDUMPLOG" should be an empty file without file extension.
(5) Insert the USB flash drive into the device.
(6) Click "Save" button to store the log file to the drive.
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How do I use BenQ digital signage as a music player (audio only) in X-Sign Designer 2.x?

Please follow the below steps to use BenQ digital signage as a music player:
(1) Launch X-Sign 2.x designer.
(2) Create an empty template.
(3) Switch from "Edit mode" to "Overview".
(4) "Music" will be shown on the first row. Press "+" icon at the side to select the music to play.
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Where can I find the log for X-Sign player 2.x in Windows?

Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
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What is the maximum duration a schedule can be set in Local Delivery and Interactive mode for X-Sign Player 2.x?

The maximum duration of schedule in Local Delivery and Interactive mode is 24 hours. If you wish to schedule events that last for more than 24 hours, please purchase the X-Sign Manager license.
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What is "AQI information" in X-Sign Designer 2.x?

AQI stands for Air Quality Index. "AQI information" in X-Sign Designer 2.x provides the index and relevant information about the air quality in China.
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Can I change booting logo and animation of the device after powering on?

Yes, booting logo and animation may be changed in "Display" under "Device" in "Setting".
1)Go to "Device" under "Setting" first.
2) Select "Display" to change booting logo or animation.
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Is there any limitation on the external hard drive supported for the ST430K/ST550K/ST650K?

There is no limitation on the external HDD supported, however, it is highly recommended to purchase HDD with power cord or plug in USB cable to USB 3.0 port to ensure there is sufficient power supply.
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My device is connected with a DVD player through HDMI cable, why can't I choose "PC mode" under ZOOM in setting?

Please check if the signal source is 1080i (interlace) instead of 1080p (progressive). PC Mode is disabled (not supported) if the input signal source is 1080i.
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What is X-Sign Designer Express and how do I use it ( release v2.6)?

Designer Express allows you to design content on your mobile phone, and provides many ways to express your creativity.

This video shows how to use X-Sign Designer Express:
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How can I export X-Sign Player reports from X-Sign Manager (release v2.6)?

You can check X-Sign Player reports by exporting them using X-Sign Manager.

This video will show you how to export X-Sign Player reports from X-Sign Manager:
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How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?

An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.
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When will X-Sign Manager send error notifications by email?

X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
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How can I manage X-Sign CMS by category and channel?

In X-Sign Manager, you can manage devices with hierarchical structures or play the same content on multiple devices remotely through different channels with ease.
Please refer to the tutorial video below for details.
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How can I set different roles and substitute admins for X-Sign CMS?

If you have several admins and would like them to manage different devices, please follow this tutorial to setup X-Sign CMS accordingly.
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.

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How can I delete an account from IAM?

Admin or user accounts can be deleted from the IAM website.

1. Enter BenQ IAM

2. Select the profile icon

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How do I setup and configure Active Directory (AD) integration with IAM?

Please refer to this video for a step-by-step tutorial:
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Why do I get a black screen or connection problem when I try to set up my own web page through the web widget included with X-Sign?

Most web pages use "https" connections. However, if the web site has not passed SSL (Secure Sockets Layer) certification, it may display a black screen or have a connection problem. If that happens, please use "http" instead of "https" in the URL to resolve these issues.

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Further Query

When I tried to update X-Sign Player version from 1.6 to 2.0 on the ST550K, there was no response after clicking the "Update" button. Why?

Please check the following:
1) If the device part number ends with "RA2" (EX: 9H.F1TTK.RA2), please insert a USB memory stick and try again.
2) Check if the Internet connection works correctly.
3) Check if there is any firewall blocking connection.
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Why does LAN control command (volume adjustment) stops working after the keypad function is disabled by holding "CH +" button on the remote control?

ST430K/ST550K/ST650K are designed to accept LAN control command only when the keypad is active. Please hold "CH+" on the remote control again to reactivate the keypad function.
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Is the built-in speaker muted automatically when external speakers are connected to the unit?

No, ST430K/ST550K/ST650K are designed to have built-in speaker remain active even when external speakers are connected.
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A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?

Why is there a rectangular box on the lower-right part of the screen? Can I remove it?

This is the new app storage visual area in our launcher, and you may put frequently used apps inside the box. The box cannot be removed.