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4K UHD 65” Smart Signage | ST6502
The Exceptional and Stylish All-in-One Solution
Application
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why can't a display be added into DMS Local?
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
Can I change booting logo and animation of the device after powering on?
Yes, booting logo and animation may be changed in "Display" under "Device" in "Setting".
1)Go to "Device" under "Setting" first.
2) Select "Display" to change booting logo or animation. Learn more
1)Go to "Device" under "Setting" first.
2) Select "Display" to change booting logo or animation. Learn more
When will X-Sign Manager send error notifications by email?
X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
How can I manage X-Sign CMS by category and channel?
In X-Sign Manager, you can manage devices with hierarchical structures or play the same content on multiple devices remotely through different channels with ease.
Please refer to the tutorial video below for details. Learn more
Please refer to the tutorial video below for details. Learn more
How can I set different roles and substitute admins for X-Sign CMS?
If you have several admins and would like them to manage different devices, please follow this tutorial to setup X-Sign CMS accordingly.
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.
Learn more
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.
Learn more
How can I delete an account from IAM?
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn more
Why can't I cast to InstaShare 2 Host?
Does InstaShare 2 support Miracast?
What languages are available in the InstaShare 2 interface currently?
How to access files from a USB storage device?
How to use Agent Mode in BenQ DMS (Device Management Solution)?
How to install Apps through BenQ DMS (Device Management Solution)?
How to bind your display to BenQ DMS (Device Management Solution)?
How to manage groups in BenQ DMS (Device Management Solution)?
How to push OTA updates through BenQ DMS (Device Management Solution)?
How to set a power schedule through BenQ DMS (Device Management Solution)?
How to create user accounts in BenQ IAM (Identify and Access Management)?
How to manage user roles in BenQ IAM (Identify and Access Management)?
Will BenQ continue updating its smart boards running end-of-life Android versions?
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
How can I access the Pantone Color Picker when needed?
How to change brightness and volume and open app thru DMS automation?
Why do I get a black screen or connection problem when I try to set up my own web page through the web widget included with X-Sign?
Further Query
A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
Why is there a rectangular box on the lower-right part of the screen? Can I remove it?
This is the new app storage visual area in our launcher, and you may put frequently used apps inside the box. The box cannot be removed.
How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn more
Why can't a display be added into DMS Local?
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
Can I change booting logo and animation of the device after powering on?
Yes, booting logo and animation may be changed in "Display" under "Device" in "Setting".
1)Go to "Device" under "Setting" first.
2) Select "Display" to change booting logo or animation. Learn more
1)Go to "Device" under "Setting" first.
2) Select "Display" to change booting logo or animation. Learn more
When will X-Sign Manager send error notifications by email?
X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
How can I manage X-Sign CMS by category and channel?
In X-Sign Manager, you can manage devices with hierarchical structures or play the same content on multiple devices remotely through different channels with ease.
Please refer to the tutorial video below for details. Learn more
Please refer to the tutorial video below for details. Learn more
How can I set different roles and substitute admins for X-Sign CMS?
If you have several admins and would like them to manage different devices, please follow this tutorial to setup X-Sign CMS accordingly.
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.
Learn more
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.
Learn more
How can I delete an account from IAM?
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn more
Why can't I cast to InstaShare 2 Host?
Does InstaShare 2 support Miracast?
What languages are available in the InstaShare 2 interface currently?
How to access files from a USB storage device?
How to use Agent Mode in BenQ DMS (Device Management Solution)?
How to install Apps through BenQ DMS (Device Management Solution)?
How to bind your display to BenQ DMS (Device Management Solution)?
How to manage groups in BenQ DMS (Device Management Solution)?
How to push OTA updates through BenQ DMS (Device Management Solution)?
How to set a power schedule through BenQ DMS (Device Management Solution)?
How to create user accounts in BenQ IAM (Identify and Access Management)?
How to manage user roles in BenQ IAM (Identify and Access Management)?
Will BenQ continue updating its smart boards running end-of-life Android versions?
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
How can I access the Pantone Color Picker when needed?
How to change brightness and volume and open app thru DMS automation?
Why do I get a black screen or connection problem when I try to set up my own web page through the web widget included with X-Sign?
