Support

We Are Here for You

Answer a few questions and we'll help you find a solution.

Select your question type
  • Repair And Warranty

  • Technical Support

  • Purchase And Sales

  • General Enquiry

  • BenQ ShopOrder Support

loading-icon
Your Product Information

Warranty Claim require valid proof of purchase. If proof of purchase is not available, the product manufaturing date will be used. If it is determined the product is out of warranty, BenQ can perform repairs for a fee.

Total file size: less than 4 MB. Accepted file types: TXT, PDF, JPG, PNG, MP4, GIF, MOV

If you already have a case open with BenQ customer support, please enter the RMA number for that case here.

Customer Data
Shipping Address

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'xxxx@benq.eu' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy"

loading-icon
Your Product Information

Total file size: less than 4 MB. Accepted file types: TXT, PDF, JPG, PNG, MP4, GIF, MOV

Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'xxxx@benq.eu' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy"

loading-icon
Your Product Information
Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'xxxx@benq.eu' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy"

loading-icon
Your Product Information

Total file size: less than 4 MB. Accepted file types: TXT, PDF, JPG, PNG, MP4, GIF, MOV

Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'xxxx@benq.eu' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy"

loading-icon
If you have any questions or requests concerning your purchase in the BenQ shop, please fill in the below information.
You may first track your order here:
https://shop.benq.eu/eu-buy/trackorder#_ga=2.20842619.212886044.1601948579-2103268078.1601948579
If you still have questions, please fill-in the form.
After you place the order, you have 6 hours to cancel it before the order is processed to the warehouse. To cancel your order, please provide the information below.
BenQ will accept return requests for the purchases on our official websites within 30 days of purchase. Product that arrive damaged must be reported to us within 5 business days in order to be eligible for a full refund. All product returned to BenQ must be in original packaging with all original items that came with the box. Please fill in below information to request a Return Merchandise Authorization (RMA). Once it is processed, you will receive a RMA number to return the product. Refunds will be issued once the returned items are received at the BenQ warehouse, and take 2-3 weeks to process. We will not refund the shipping charge on original orders if it applies.
Customer Data

"After you submit this form and your inquiry has been registered, our system will automatically send a confirmation e-mail with an inquiry case number. Please ensure the email address 'xxxx@benq.eu' is permitted in any e-mail filtering/SPAM blocker you may have. In any follow up emails regarding this inquiry please ensure that the case number is kept in the email subject. If you do not receive a confirmation e-mail after more than one hour, please call BenQsupport at the contact number listed on our website under the Support / Call Us page for your country. Please do not submit the form again. By submitting this inquiry, you represent and warrant that you are the lawful owner of the information provided, or you have the authority to provide the information on behalf of another person. If you would like details of BenQ’s privacy policy and how we protect your personal data, please visit BenQ Privacy Policy"

TOP