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55″ Smart Signage Series | SL5502K

The World’s First and Only PANTONE® Validated Digital Signage

Application

Why can't a display be added into DMS Local?
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Learn more
How do I obtain the log for X-Sign player 2.x app?
Please follow below steps to obtain the log for X-Sign player 2.x app:
(1) Switch X-Sign player to Manager mode by selecting "Manager" in "Switch Mode" form.
(2) Make sure the internet connection is available.
(3) Click "Upload device log (Manager mode)" in "Settings" form to create a placeholder file for the log.
(4) Create a file named "XSIGNDUMPLOG" in the root directory/folder of your USB flash drive. Note that "XSIGNDUMPLOG" should be an empty file without file extension.
(5) Insert the USB flash drive into the device.
(6) Click "Save" button to store the log file to the drive.
How do I use BenQ digital signage as a music player (audio only) in X-Sign Designer 2.x?
Please follow the below steps to use BenQ digital signage as a music player:
(1) Launch X-Sign 2.x designer.
(2) Create an empty template.
(3) Switch from "Edit mode" to "Overview".
(4) "Music" will be shown on the first row. Press "+" icon at the side to select the music to play.
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
What is the maximum duration a schedule can be set in Local Delivery and Interactive mode for X-Sign Player 2.x?
The maximum duration of schedule in Local Delivery and Interactive mode is 24 hours. If you wish to schedule events that last for more than 24 hours, please purchase the X-Sign Manager license.
What is "AQI information" in X-Sign Designer 2.x?
AQI stands for Air Quality Index. "AQI information" in X-Sign Designer 2.x provides the index and relevant information about the air quality in China.
How can I manage X-Sign CMS by category and channel?
In X-Sign Manager, you can manage devices with hierarchical structures or play the same content on multiple devices remotely through different channels with ease.
Please refer to the tutorial video below for details.
Learn more
How can I set different roles and substitute admins for X-Sign CMS?
If you have several admins and would like them to manage different devices, please follow this tutorial to setup X-Sign CMS accordingly.
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.

Learn more
How can I delete an account from IAM?
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn more
Why can't I cast to InstaShare 2 Host?
Does InstaShare 2 support Miracast?
What languages are available in the InstaShare 2 interface currently?
How do I update firmware OTA (Over The Air) manually?
Please refer to the step-by-step video tutorial for updating firmware via the internet and a USB flash drive.
Learn more
How to access files from a USB storage device?

How to use Agent Mode in BenQ DMS (Device Management Solution)?
How to install Apps through BenQ DMS (Device Management Solution)?
How to bind your display to BenQ DMS (Device Management Solution)?
How to manage groups in BenQ DMS (Device Management Solution)?
How to push OTA updates through BenQ DMS (Device Management Solution)?
How to set a power schedule through BenQ DMS (Device Management Solution)?
How to create user accounts in BenQ IAM (Identify and Access Management)?
How to manage user roles in BenQ IAM (Identify and Access Management)?
How can I access the Pantone Color Picker when needed?

Further Query

A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?

Why is there a rectangular box on the lower-right part of the screen? Can I remove it?
This is the new app storage visual area in our launcher, and you may put frequently used apps inside the box. The box cannot be removed.
Why can't a display be added into DMS Local?
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Learn more
How do I obtain the log for X-Sign player 2.x app?
Please follow below steps to obtain the log for X-Sign player 2.x app:
(1) Switch X-Sign player to Manager mode by selecting "Manager" in "Switch Mode" form.
(2) Make sure the internet connection is available.
(3) Click "Upload device log (Manager mode)" in "Settings" form to create a placeholder file for the log.
(4) Create a file named "XSIGNDUMPLOG" in the root directory/folder of your USB flash drive. Note that "XSIGNDUMPLOG" should be an empty file without file extension.
(5) Insert the USB flash drive into the device.
(6) Click "Save" button to store the log file to the drive.
How do I use BenQ digital signage as a music player (audio only) in X-Sign Designer 2.x?
Please follow the below steps to use BenQ digital signage as a music player:
(1) Launch X-Sign 2.x designer.
(2) Create an empty template.
(3) Switch from "Edit mode" to "Overview".
(4) "Music" will be shown on the first row. Press "+" icon at the side to select the music to play.
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
What is the maximum duration a schedule can be set in Local Delivery and Interactive mode for X-Sign Player 2.x?
The maximum duration of schedule in Local Delivery and Interactive mode is 24 hours. If you wish to schedule events that last for more than 24 hours, please purchase the X-Sign Manager license.
What is "AQI information" in X-Sign Designer 2.x?
AQI stands for Air Quality Index. "AQI information" in X-Sign Designer 2.x provides the index and relevant information about the air quality in China.
How can I manage X-Sign CMS by category and channel?
In X-Sign Manager, you can manage devices with hierarchical structures or play the same content on multiple devices remotely through different channels with ease.
Please refer to the tutorial video below for details.
Learn more
How can I set different roles and substitute admins for X-Sign CMS?
If you have several admins and would like them to manage different devices, please follow this tutorial to setup X-Sign CMS accordingly.
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.

Learn more
How can I delete an account from IAM?
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn more
Why can't I cast to InstaShare 2 Host?
Does InstaShare 2 support Miracast?
What languages are available in the InstaShare 2 interface currently?
How do I update firmware OTA (Over The Air) manually?
Please refer to the step-by-step video tutorial for updating firmware via the internet and a USB flash drive.
Learn more
How to access files from a USB storage device?

How to use Agent Mode in BenQ DMS (Device Management Solution)?
How to install Apps through BenQ DMS (Device Management Solution)?
How to bind your display to BenQ DMS (Device Management Solution)?
How to manage groups in BenQ DMS (Device Management Solution)?
How to push OTA updates through BenQ DMS (Device Management Solution)?
How to set a power schedule through BenQ DMS (Device Management Solution)?
How to create user accounts in BenQ IAM (Identify and Access Management)?
How to manage user roles in BenQ IAM (Identify and Access Management)?
How can I access the Pantone Color Picker when needed?