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65" Highly Reliable and Versatile Smart Signage | SL6501
All-in-One Smart Solution for All Businesses
Application
Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Learn more
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env" Learn more
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env" Learn more
How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?
An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.
Learn more
When will X-Sign Manager send error notifications by email?
X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
Learn more
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn more
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn more
Why do I get a black screen or connection problem when I try to set up my own web page through the web widget included with X-Sign?
Most web pages use "https" connections. However, if the web site has not passed SSL (Secure Sockets Layer) certification, it may display a black screen or have a connection problem. If that happens, please use "http" instead of "https" in the URL to resolve these issues.
Learn moreFurther Query
A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?
Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Learn more
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection. Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env" Learn more
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env" Learn more
How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?
An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.
Learn more
When will X-Sign Manager send error notifications by email?
X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
Learn more
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn more
How do I setup and configure Active Directory (AD) integration with IAM?
Please refer to this video for a step-by-step tutorial:
Learn more
Why do I get a black screen or connection problem when I try to set up my own web page through the web widget included with X-Sign?
Most web pages use "https" connections. However, if the web site has not passed SSL (Secure Sockets Layer) certification, it may display a black screen or have a connection problem. If that happens, please use "http" instead of "https" in the URL to resolve these issues.
Learn more