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RM6502K 65” Education Interactive Display
Enhanced Interactive Learning
RM6502K 65" Education Interactive Display FAQ
Application
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
Learn more
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn more
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn more
How to set up the e-mail account in IFP?
Please refer to the tutorial video for details on how to set up an email account for your IFP:
Learn more
What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?
User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website:
https://service-portal.benq.com/login
Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
Does the user can see "shared with me" folder when linking their account to the Google Drive under AMS?
No. The API of Google Drive only support personal folder currently. The user cannot see the "shared with me" folder.
How to enable the touch function if connecting to PC or Mac?
Kindly connect both the touch USB cable and input signal cable to the unit. No additional driver is needed.
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I delete an account from IAM?
How do I check the YouTube content that played on Broadcast is copyrighted?
1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
Learn more
Why can't I cast to InstaShare 2 Host?
Does InstaShare 2 support Miracast?
What languages are available in the InstaShare 2 interface currently?
How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
Learn more
How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
Learn more
How do I update firmware OTA (Over The Air) manually?
Please refer to the step-by-step video tutorial for updating firmware via the internet and a USB flash drive.
Learn more
How to install InstaShare 2?
How to connect the display to the internet?
How to access cloud storage files via AMS?
How to access files from a USB storage device?
How to access files from the slot-in PC?
How to access files from a local network drive
How to access cloud storage files via Firefox?
How to display content from a laptop
How to wirelessly display content from a laptop
How to display content from an Android tablet or smartphone
How to link a cloud storage account to AMS?
How to unlink a cloud storage account from AMS?
How to enable AMS on the display
How to use Agent Mode in BenQ DMS (Device Management Solution)?
How to install Apps through BenQ DMS (Device Management Solution)?
How to bind your display to BenQ DMS (Device Management Solution)?
How to manage groups in BenQ DMS (Device Management Solution)?
How to push OTA updates through BenQ DMS (Device Management Solution)?
How to set a power schedule through BenQ DMS (Device Management Solution)?
How to create user accounts in BenQ IAM (Identify and Access Management)?
How to manage user roles in BenQ IAM (Identify and Access Management)?
How to bind your display to X-Sign Broadcast?
How to push real-time messages from X-Sign Broadcast?
How to schedule messages in X-Sign Broadcast?
How to manage tags in X-Sign Broadcast?
How to manage users in X-Sign Broadcast?
How can I set up the touch function in extended display mode?
Will BenQ continue updating its smart boards running end-of-life Android versions?
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
How to display content from an iPhone or iPad?
How to install InstaShare2 without the virtual sound driver?
How to change picture mode and open website through DMS automation?
Further Query
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
Learn more
How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
Learn more
How do I connect and start using DMS local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation.
This video will guide you to connect and start using DMS Local.
Learn more
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already. Learn more
How do I publish messages with X-Sign Broadcast?
Messages can be easily published with X-Sign Broadcast. Please follow the demo video showing how to publish messages:
Learn more
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn more
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn more
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn more
How to set up the e-mail account in IFP?
Please refer to the tutorial video for details on how to set up an email account for your IFP:
Learn more
What is the website to log in IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast?
User can log-in to IAM/AMS/DMS Cloud/X-Sign Manager/X-Sign Broadcast from the following website:
https://service-portal.benq.com/login
Where to download the user manual of AMS?
The user manual of AMS can be downloaded from:
https://www.benq.com/en-us/business/ifp/account-management-system.html
Does the user can see "shared with me" folder when linking their account to the Google Drive under AMS?
No. The API of Google Drive only support personal folder currently. The user cannot see the "shared with me" folder.
How to enable the touch function if connecting to PC or Mac?
Kindly connect both the touch USB cable and input signal cable to the unit. No additional driver is needed.
How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?
With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup: Learn more
Please refer to the below tutorial for the setup: Learn more
How can I delete an account from IAM?
How do I check the YouTube content that played on Broadcast is copyrighted?
1. Open an incognito tab in browser > link to your YouTube video > click on the "share" button.
Learn more
Why can't I cast to InstaShare 2 Host?
Does InstaShare 2 support Miracast?
What languages are available in the InstaShare 2 interface currently?
How can I add a SAMBA server to AMS Files?
Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here:
Learn more
How can I copy specific files and upload them to a cloud drive with AMS Files?
We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here:
Learn more
How do I update firmware OTA (Over The Air) manually?
Please refer to the step-by-step video tutorial for updating firmware via the internet and a USB flash drive.
Learn more
How to install InstaShare 2?
How to connect the display to the internet?
How to access cloud storage files via AMS?
How to access files from a USB storage device?
How to access files from the slot-in PC?
How to access files from a local network drive
How to access cloud storage files via Firefox?
How to display content from a laptop
How to wirelessly display content from a laptop
How to display content from an Android tablet or smartphone
How to link a cloud storage account to AMS?
How to unlink a cloud storage account from AMS?
How to enable AMS on the display
How to use Agent Mode in BenQ DMS (Device Management Solution)?
How to install Apps through BenQ DMS (Device Management Solution)?
How to bind your display to BenQ DMS (Device Management Solution)?
How to manage groups in BenQ DMS (Device Management Solution)?
How to push OTA updates through BenQ DMS (Device Management Solution)?
How to set a power schedule through BenQ DMS (Device Management Solution)?
How to create user accounts in BenQ IAM (Identify and Access Management)?
How to manage user roles in BenQ IAM (Identify and Access Management)?
How to bind your display to X-Sign Broadcast?
How to push real-time messages from X-Sign Broadcast?
How to schedule messages in X-Sign Broadcast?
How to manage tags in X-Sign Broadcast?
How to manage users in X-Sign Broadcast?
How can I set up the touch function in extended display mode?
Will BenQ continue updating its smart boards running end-of-life Android versions?
Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
How to display content from an iPhone or iPad?
How to install InstaShare2 without the virtual sound driver?
How to change picture mode and open website through DMS automation?
