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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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When connected to the GR10, the external display cannot be displayed if my Windows laptop screen is turned off and enters sleep mode. How do I solve this?

07-16-2024

Please wake the laptop again, and the display will show up.

Applicable Models

beCreatus GR10 USB4 Steam Deck Dock

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