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BenQ Europe respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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How come my monitor has no image when connecting to a Mac through USB-C?

02-10-2023

Please make sure to connect your Mac and monitor with a BenQ USB-C cable or a USB-C cable which is certified by the USB-IF and features power delivery as well as full video, audio, and data transmission. Some USB-C cables for Mac are USB-C charge cables and do not support video. Also, please make sure the correct resolution and refresh rate are selected on your Mac and the monitor.

Applicable Models

BL2485TC, BL2785TC, EW2780U, EW2880U, EW3270U, EW3280U, EW3880R , EX2780Q, EX3203R, EX3501R, PD2506Q, PD2705Q, PD2705U, PD2705UA, PD2710QC, PD3205U, PD3205UA, PD3420Q, SW270C, SW271, SW271C, SW321C, PD2706U, PD2706UA, SW272U, SW272Q, SW272U, SW272Q

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