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USB-C Hybrid DockWhy is my 144Hz monitor only running at 60Hz? You’ve purchased a monitor that claims to offer a 120Hz or 144Hz, but it may not run at its advertised refresh rate. In this article, you will find out what to do, change some settings, and sort out your hardware to set your monitor to 144Hz and enjoy smooth gameplay.
Check your monitor setting to see if it supports 144Hz. The easiest way is to turn on your OSD and find it. If it does, select 144Hz and then configure.
You then need to check Windows is set at the advertised refresh rate and not a lower refresh rate, like 60Hz.
If you are running Win 10, follow this: Setting > System > Display > Advanced Display Settings > Display Adapter Properties.
Then click the “Monitor” tab, choose your monitor’s advertised refresh rate from the “Screen Refresh Rate” list, and click “OK.”
If you are running Win 7 or Win 8, follow this:
Right-click the desktop and select “Screen Resolution.” Click the “Advanced Settings” link, then click the “Monitor” tab and choose the refresh rate from the “Screen Refresh Rate” box.
Graphics cards also offer refresh rate setup interface, reference as below:
nVidia
AMD
If you still don’t seem to get your monitor configured at the advertised refresh rate–there’s more you need to do.
If you want to expect a high refresh rate, it’s necessary to pay attention to the ports your monitor has available. Some monitors come equipped with both HDMI and DisplayPort ports but will be limited to a lower refresh rate when connected via HDMI. In this case, it would be best if you used a DisplayPort cable.
DisplayPort generally supports video resolutions of up to 3840 x 2160 pixels at 120Hz, and the maximum bandwidth sent through a DisplayPort cable is 32.4 Gbps. The most commonly used HDMI is version 1.4, which supports 4K resolutions at 30Hz. The maximum bandwidth for HDMI 1.4 is 10.2 Gbps. If using HDMI, make sure to use a “Premium High-Speed” HDMI cable, not the standard one.
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FHD (1920x1080) |
QHD(2560x1440) |
UHD(3840x2160) |
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| FHD (1920x1080) HDMI cable | QHD(2560x1440)
| UHD(3840x2160) HDMI cable | TitleText
| TitleText HDMI cable | TitleText
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Refresh rate | FHD (1920x1080) High speed | QHD(2560x1440) Premium high speed | UHD(3840x2160) DP | TitleText High speed | TitleText Premium high speed | TitleText DP | TitleText High speed | TitleText Premium high speed | TitleText DP |
240Hz | FHD (1920x1080) ╳ | QHD(2560x1440) ○ | UHD(3840x2160) ○ | TitleText ╳ | TitleText ╳ | TitleText ○ | TitleText ╳ | TitleText ╳ | TitleText ╳ |
165Hz | FHD (1920x1080) ╳ | QHD(2560x1440) ○ | UHD(3840x2160) ○ | TitleText ╳ | TitleText ╳ | TitleText ○ | TitleText ╳ | TitleText ╳ | TitleText ╳ |
144Hz | FHD (1920x1080) ○ | QHD(2560x1440) ○ | UHD(3840x2160) ○ | TitleText ╳ | TitleText ○ | TitleText ○ | TitleText ╳ | TitleText ╳ | TitleText ╳ |
120Hz | FHD (1920x1080) ○ | QHD(2560x1440) ○ | UHD(3840x2160) ○ | TitleText ╳ | TitleText ○ | TitleText ○ | TitleText ╳ | TitleText ╳ | TitleText ○ |
100Hz | FHD (1920x1080) ○ | QHD(2560x1440) ○ | UHD(3840x2160) ○ | TitleText ╳ | TitleText ○ | TitleText ○ | TitleText ╳ | TitleText ╳ | TitleText ○ |
75Hz | FHD (1920x1080) ○ | QHD(2560x1440) ○ | UHD(3840x2160) ○ | TitleText ○ | TitleText ○ | TitleText ○ | TitleText ╳ | TitleText ╳ | TitleText ○ |
60Hz | FHD (1920x1080) ○ | QHD(2560x1440) ○ | UHD(3840x2160) ○ | TitleText ○ | TitleText ○ | TitleText ○ | TitleText ╳ | TitleText ○ | TitleText ○ |
* There’s also RBR (Reduced Bit Rate) DisplayPort cables which only support 1080p.
For more information, visit the websites below:
https://www.displayport.org/product-category/cables-adaptors/
You can also check the cable that came with your monitor. Cheap and low-quality cables can cause flickering and refresh rate drops, so it's always better to use high-quality ones.
If cables are not causing your issue, you can go on to check the following tips.
Integrated graphics or older discrete graphics might not support your monitor’s refresh rate. Check your graphics card to see if it supports the monitor’s resolution and refresh rate.
*Be sure to check your GPU and update your graphics drivers before this.
Check and install the latest available version from NVIDIA or AMD’s website.
We’d recommend that you set your monitor setting to the native resolution for the best display quality. Or, you can check the user’s manual for BenQ-qualified timings.
If the game you're playing has its own integrated graphics settings, try to select your monitor's native resolution and a refresh rate of 120Hz/144Hz in each game's graphics options menu, or that game may use a lower refresh rate.
After going through all these steps, you will figure out what causes the refresh rate drops and fix them. Enjoy a smooth gameplay at 144Hz.
Timing support | |||||||
Timing support PC / Video signal support | TitleText Input port | ||||||
Timing support Resolution | TitleText Frame frequency(Hz) | TitleText DisplayPort (V1.4) | TitleText HDMI 2.0 | TitleText USB-C™ | |||
Timing support PC timing | TitleText Video timing | TitleText PC timing | TitleText Video timing | TitleText PC timing | TitleText Video timing | ||
Timing support 640x480 | TitleText 60 | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v |
Timing support 640x480 | TitleText 75 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 720x400 | TitleText 70 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 720x480 | TitleText 60 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 720x576 | TitleText 50 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 800x600 | TitleText 60 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 800x600 | TitleText 75 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 832x624 | TitleText 75 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1024x768 | TitleText 60 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1024x768 | TitleText 75 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1152x870 | TitleText 75 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1280x720 | TitleText 50 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 1280x720 | TitleText 60 | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v |
Timing support 1280x800 | TitleText 60 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1280x1024 | TitleText 60 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1280x1024 | TitleText 75 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1680x1050 | TitleText 60 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1600x900 | TitleText 60 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
Timing support 1920x1080 | TitleText 24 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 1920x1080 | TitleText 25 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 1920x1080 | TitleText 30 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 1920x1080 | TitleText 50 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 1920x1080 | TitleText 60 | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v |
Timing support 1920x1080 | TitleText 100 | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v |
Timing support 1920x1080 | TitleText 120 | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v | TitleText v |
Timing support 2560x1440 | TitleText 60 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 2560x1440 | TitleText 120 | TitleText | TitleText v | TitleText | TitleText v | TitleText | TitleText v |
Timing support 2560x1440 | TitleText 144 | TitleText v | TitleText | TitleText v | TitleText | TitleText v | TitleText |
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