Accessories
BenQ has recently discovered that the battery of the GV31 portable mini projector may overheat and pose a fire risk.
BenQ always prioritizes customer safety. As a precautionary measure, we are proactively launching a GV31 recall to reduce potential product safety concerns.
If you own a GV31 portable mini projector, please stop using it immediately and contact BenQ as instructed in the How to Apply section to return your product to the designated service location.
Please select one of the following options to proceed with the product recall:
1. Free Battery Service and Firmware Update Program
Contact BenQ and follow the How to Apply instructions and directions to send your product to the designated location for a free battery replacement and latest firmware (FW) update.
The firmware (FW) introduces the latest dynamic battery management algorithm to optimize battery lifespan and reduces the risk of excessive aging. This update includes the following features:
• The battery health diagnostic system will remind users to return the device for battery replacement based on the battery health check results.
• If the diagnostic result indicate that the battery is not suitable for continued use, the system will restrict battery power functionality. The device will only operate via the adapter, and remind users to return the device for battery replacement.
2. New Product Upgrade Program
Contact BenQ and follow the How to Apply instructions to apply for a free upgrade from your current device to a GV32.
GV32 Key Product Features Learn More
• Built-in Google TV
• 500 lumens peak brightness, 200 higher than GV31
• Non-built-in battery design and requires external power
You can apply using any of the following methods, and we will guide you on how to send your product to the designated location:
BenQ has always prioritized customer rights and remains committed to quality and safety through concrete actions. We sincerely apologize for any inconvenience caused by this recall program. If you have any questions or need further assistance, please contact BenQ Support.
Q1: How do I check if my projector is eligible?
All GV31 is valid for the recall.
Q2: Do I need proof of purchase?
No, we only need to check serial number of the projector.
Q3: Will there be any cost for this recall program?
No, all related cost of the service will be covered by BenQ.
Q4: How long will the program continue?
As we value safety above all, it is recommended to apply as soon as possible. But the event will be available until otherwise notified.
Q5: If I bought the GV31 from abroad, can I still apply for the program?
Yes, please contact local BenQ support for further service.
Q6: Will participation in the recall program affect warranty status of GV31 projector?
No. This proactive program is part of BenQ’s commitment to quality and safety and will not impact the warranty of GV31.
Q7: I do not want a GV32, what can I do?
We also provide Free Battery Service and Firmware Update Program.
Q8: Do I need to return the adaptor and carry bag?
Please return the GV31 unit along with the adaptor. You may keep the carry bag.
